Horace Douglas
Douglasville,GA
Summary
Analytical professional with a strong background in business management. Handles customer service and team leadership tasks while applying knowledge gained from studies in entrepreneurship. Committed to contributing to successful business operations and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar General
Douglasville, GA
01.2026 - Current
- Assisted in inventory management, ensuring stock levels met customer demand.
- Supported training of new team members on store operations and customer service protocols.
- Executed daily cash handling procedures, maintaining accuracy in transactions and deposits.
- Collaborated with management to implement promotional displays, enhancing product visibility.
Warehouse Worker
Amazon
Union City, Ga
09.2023 - 07.2025
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Managed inventory accuracy through regular cycle counts and stock audits.
- Collaborated with team members to optimize order fulfillment processes.
- Maintained cleanliness and organization of warehouse space to ensure safety compliance.
Property Manager
Public Storage
Douglasville, GA
06.2023 - 09.2023
- Coordinated tenant communications to address inquiries and resolve issues efficiently.
- Managed property maintenance schedules, ensuring timely completion of repairs and upkeep tasks.
- Developed and implemented marketing strategies to optimize occupancy rates across multiple locations.
- Conducted regular property inspections, identifying areas for improvement and enhancing tenant satisfaction.
Customer Service Manager
Tara Medical
Atlanta, GA
10.2022 - 04.2023
- Led team to enhance customer satisfaction through effective training and development programs.
- Streamlined communication processes between departments to improve service response times.
- Implemented customer feedback systems to identify areas for service improvement and track progress.
- Developed and monitored key performance indicators to ensure alignment with organizational goals.
Education
Bachelor of Science - Entrepreneurship
Strayer University
Online05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Dollar General
01.2026 - Current
Warehouse Worker
Amazon
09.2023 - 07.2025
Property Manager
Public Storage
06.2023 - 09.2023
Customer Service Manager
Tara Medical
10.2022 - 04.2023
Bachelor of Science - Entrepreneurship
Strayer University