Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Horace D. Williams

Greenwood,MS

Summary

Dynamic marketing professional with a proven track record at C-Spire Wireless, driving a 15% increase in customer acquisition. Skilled in CRM and team leadership, I excel in developing strategies that enhance customer retention and streamline operations. Adept at fostering collaboration and achieving corporate goals through innovative solutions.

Overview

9
9
years of professional experience

Work History

Market Manager

Cspire Wireless
01.2020 - 01.2025
  • Developed and implemented marketing strategies that resulted in a 15% increase in customer acquisition.
  • Led a team of 10 in operational management, ensuring alignment with corporate goals and metrics.
  • Conducted market analysis to identify growth opportunities, impacting product offerings and service delivery.
  • Streamlined onboarding processes, reducing training time for new hires by 20%.
  • Achieved a 25% improvement in customer retention through targeted service initiatives.
  • Oversaw budget management, maintaining operational costs within 5% of projected figures.

Account Service Representative

Cspire Wireless
01.2016 - 01.2020
  • Provided customer support, achieving a consistent customer satisfaction score of over 90%.
  • Managed data entry and CRM updates, ensuring accurate customer records and efficient service delivery.
  • Assisted in the development of training materials, enhancing onboarding experience for new staff.
  • Implemented audit management processes, resulting in improved compliance and error reduction.
  • Supported sales initiatives, contributing to a 10% increase in upselling of services.
  • Conducted goal-setting sessions, facilitating performance reviews and staff development.

Education

Master’s Degree - Mass Communications

Arkansas State University
Arkansas
12.2009

Bachelor’s Degree - Mass Communications

Mississippi Valley State University
Mississippi
05.2008

High School Diploma -

Leflore County High School
Itta Bena, MS
01-1998

Skills

  • Service Now
  • CRM
  • Workday
  • JIRA
  • ISIMS
  • Microsoft Office
  • Photoshop

Achievements

  • Market of the Month, 04/01/24
  • Market of the Month, 05/01/24
  • Most Improved Market, 02/01/24
  • Top 10 Sales, 01/01/16 to 12/31/18
  • TCL 30Z Grand Prize Winner, 12/01/23

Timeline

Market Manager

Cspire Wireless
01.2020 - 01.2025

Account Service Representative

Cspire Wireless
01.2016 - 01.2020

Master’s Degree - Mass Communications

Arkansas State University

Bachelor’s Degree - Mass Communications

Mississippi Valley State University

High School Diploma -

Leflore County High School

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Horace D. Williams