Horacio Reyes
Arleta,California
Summary
Satellite and cable Installer who loves learning new technologies and physical work seeks new position. Has 17+ years of experience with satellite television and cable installations and thorough knowledge of Telecommunications system to residential and business customers. Efficient, organized, and capable of handling multiple tasks in a fast paced environment. Provides quality workmanship and has a strong interest in helping out people.
Overview
18
18
years of professional experience
Work History
Field Technician
Spectrum
03.2022 - Current
- Completed new connects, reconnects, and service changes for residential and commercial customers.
- Assisted in mentoring new technicians on installation procedures, safety protocols, and company policies.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Completed my NCTI books to progress to FTV on my short career with Spectrum.
Spectrum Business Class Technician
Turn Around Communications
01.2018 - 02.2022
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
Directv Installer
DIRECTV
05.2007 - 02.2018
- Delivered exceptional customer service by patiently explaining features, functions, and proper operation of Directv systems to customers.
- Maintained a high level of professionalism in all interactions with customers, consistently receiving positive feedback for exceptional service.
- Promptly handled customer concerns and complaints.
Education
High School Diploma - undefined
North Hollywood High School
North Hollywood, CA1999
Skills
- Teamwork
- Hand Tools
- Workmanship
- Good judgment
- Customer service
- Trouble Shooting
- Bilingual English/Spanish
- Defensive driving
Timeline
Field Technician
Spectrum
03.2022 - Current
Spectrum Business Class Technician
Turn Around Communications
01.2018 - 02.2022
Directv Installer
DIRECTV
05.2007 - 02.2018
High School Diploma - undefined
North Hollywood High School
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