Horacio Rios
Queens
Summary
Accomplished gym manager with a strong focus on enhancing customer satisfaction and team collaboration. Known for leveraging fitness knowledge and decision-making skills to drive member engagement and achieve ambitious revenue targets.
Results-driven professional with extensive experience in gym management. Skilled in organizational skills and effective communication, consistently leading initiatives to boost member retention and operational efficiency while analyzing market trends for strategic growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Gym Manager
Blink Fitness / Pure Gym
Queens, NY
01.2019 - 04.2026
- Led daily operations to ensure exceptional member experiences and facility maintenance.
- Developed and implemented training programs for staff to enhance service delivery.
- Enhanced member retention through targeted engagement initiatives and feedback systems.
- Coordinated scheduling and resource allocation to maximize operational efficiency.
- Fostered a collaborative team environment, mentoring staff on best practices in fitness management.
- Streamlined communication channels between departments to improve service coordination and response times.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Boosted member engagement by organizing a variety of health and wellness events.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Coordinated special events such as member appreciation days that increased community involvement while promoting brand awareness.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Interviewed and hired gym staff for various roles.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Interacted well with customers to build connections and nurture relationships.
Gym Associate
24 Hour Fitness
Kew Gardens, NY
01.2016 - 01.2019
- Assisted members with equipment usage and fitness assessments, ensuring a safe and welcoming environment.
- Conducted facility tours for potential members, effectively communicating services and membership options.
- Maintained cleanliness and organization of gym areas, promoting hygiene standards and member satisfaction.
- Collaborated with team to implement promotional events, enhancing member engagement and community presence.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
- Supported personal trainers in scheduling appointments and managing client records, optimizing productivity within the team structure.
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
- Sold memberships and personal training sessions to new customers.
- Delivered information and details of interest about facility to visitors.
Sales Associate
Gap
Queens, NY
05.2006 - 10.2010
- Cultivated strong customer relationships to enhance shopping experiences and drive repeat business.
- Executed visual merchandising standards to maintain brand consistency and attract customers.
- Collaborated with team members to manage inventory levels and optimize stock availability.
- Assisted in training new sales associates on product knowledge and customer service techniques.
- Analyzed customer feedback to identify trends and recommend improvements for services offered.
- Led initiatives to streamline checkout processes, enhancing efficiency and reducing wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
William Cullen Bryant
Astoria, NY06.2006
Skills
- Fitness knowledge
- Health and safety
- Team management
- Safety management
- Inventory control
- Scheduling coordination
- Facility management
- Lead generation
- Team member evaluation
- Interviews and hiring procedures
- Team collaboration
- Effective communication
- Payroll processing
- Revenue growth
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team leadership
- Active listening
- Self motivation
Certification
- CPR / AED Certification, - October 2025 - October 2026
- S-95, FDNY - April 2026 - April 2029
Languages
English
Timeline
Sr. Gym Manager
Blink Fitness / Pure Gym
01.2019 - 04.2026
Gym Associate
24 Hour Fitness
01.2016 - 01.2019
Sales Associate
Gap
05.2006 - 10.2010
High School Diploma -
William Cullen Bryant