Summary
Overview
Work History
Education
Skills
Certification
Timeline
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HORI MARDIROSYAN

Palmdale,CA

Summary

Reliable and self-motivated professional with a strong background in customer service, behavioral health, and team leadership. Experienced in working with clients, families, and professionals across various settings. Known for excellent communication, adaptability, and a passion for helping others.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

Behavioral Learning Center
Palmdale, CA
07.2024 - Current
  • Conduct comprehensive assessments and develop tailored treatment plans.
  • Provide supervision and training to behavior technicians to enhance client outcomes.
  • Collaborate with families, schools, and outside agencies to support treatment goals.

Behavior Technician

Behavioral Learning Center
Palmdale, CA
06.2021 - 06.2024
  • Delivered direct behavior support to children and adults in home, school, and community settings.
  • Implemented behavior intervention plans and tracked client progress.
  • Maintained clear communication with families and clinical teams.

Customer Service Team Lead

Home Depot
Burbank, CA
04.2019 - 06.2021
  • Delivered exceptional service and resolved customer concerns efficiently.
  • Trained new hires on customer service protocols and company values.
  • Created a positive and solution-oriented work environment.

Customer Service Manager

Super King
Los Angeles, CA
08.2017 - 03.2019
  • Oversaw customer service operations and staff performance.
  • Handled escalated customer issues and ensured satisfaction.
  • Trained team members to provide efficient and courteous service.

Education

B.A. - Psychology

California State University, Northridge
Northridge, CA
05.2022

A.A. - Psychology

Glendale Community College
Glendale, CA
06.2020

Skills

  • Customer service and conflict resolution
  • Staff training and supervision
  • Data entry and documentation
  • Time management and multitasking
  • Fluent in Armenian, proficient in Arabic

Certification

  • NCI-CPI Certified
  • CPR & First Aid Certified
  • Dean’s List: 2022-05, 2023-08, 2024-08

Timeline

Clinical Supervisor

Behavioral Learning Center
07.2024 - Current

Behavior Technician

Behavioral Learning Center
06.2021 - 06.2024

Customer Service Team Lead

Home Depot
04.2019 - 06.2021

Customer Service Manager

Super King
08.2017 - 03.2019

B.A. - Psychology

California State University, Northridge

A.A. - Psychology

Glendale Community College

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