HORIAH ABDALLAH
San Diego,CA
Overview
11
11
years of professional experience
Work History
TACTICAL TEAM AGENT
EPIQ GLOBAL
NEW YORK, NY
10.2021 - 10.2025
- Actively participated in developing strategies for improving customer relations.
- Participated in ongoing training programs related to job duties or responsibilities.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Legal Assistant
LEGAL ZOOM
Tampa, FL
01.2019 - 01.2021
- Compiled financial records related to specific cases.
- Responded to client calls and inquiries to deliver applicable information.
- Created and updated case management and client account databases.
- Filed clients' legal documents in relevant courts for processing.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
Behavioral Therapist
ARIZONA AUTISM
PHOENIX, AZ
07.2014 - 01.2019
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Assessed risk factors associated with self-harm or suicidal ideation among adolescents.
- Advised clients on how to manage stress, anxiety and depression through healthy coping skills.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Facilitated group therapy sessions, providing psycho-education and encouraging positive behavior change.
- Conducted and wrote psychological evaluations to determine clients' current intellectual functioning and behavioral progress.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Developed individualized plans for clients to help them meet their personal goals.
- Utilized a variety of instructional materials such as visuals, manipulatives, games.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2021
J.D. - Law / 2 Years Did Not Complete
California Western School of Law
CaliforniaSkills
- Customer service
- Record keeping
- Data entry
- Conflict resolution
- Legal document preparation
- Case management
- Behavior analysis
- Client relationship management
Languages
English
Professional
arabic
Professional
Timeline
TACTICAL TEAM AGENT
EPIQ GLOBAL
10.2021 - 10.2025
Legal Assistant
LEGAL ZOOM
01.2019 - 01.2021
Behavioral Therapist
ARIZONA AUTISM
07.2014 - 01.2019
Bachelor of Science - Psychology
Arizona State University
J.D. - Law / 2 Years Did Not Complete
California Western School of Law