Overview
Work History
Education
Skills
Languages
Timeline
Generic

HORIAH ABDALLAH

San Diego,CA

Overview

11
11
years of professional experience

Work History

TACTICAL TEAM AGENT

EPIQ GLOBAL
NEW YORK, NY
10.2021 - 10.2025
  • Actively participated in developing strategies for improving customer relations.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Legal Assistant

LEGAL ZOOM
Tampa, FL
01.2019 - 01.2021
  • Compiled financial records related to specific cases.
  • Responded to client calls and inquiries to deliver applicable information.
  • Created and updated case management and client account databases.
  • Filed clients' legal documents in relevant courts for processing.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.

Behavioral Therapist

ARIZONA AUTISM
PHOENIX, AZ
07.2014 - 01.2019
  • Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
  • Assessed risk factors associated with self-harm or suicidal ideation among adolescents.
  • Advised clients on how to manage stress, anxiety and depression through healthy coping skills.
  • Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
  • Facilitated group therapy sessions, providing psycho-education and encouraging positive behavior change.
  • Conducted and wrote psychological evaluations to determine clients' current intellectual functioning and behavioral progress.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
  • Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Developed individualized plans for clients to help them meet their personal goals.
  • Utilized a variety of instructional materials such as visuals, manipulatives, games.
  • Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05-2021

J.D. - Law / 2 Years Did Not Complete

California Western School of Law
California

Skills

  • Customer service
  • Record keeping
  • Data entry
  • Conflict resolution
  • Legal document preparation
  • Case management
  • Behavior analysis
  • Client relationship management

Languages

English
Professional
arabic
Professional

Timeline

TACTICAL TEAM AGENT

EPIQ GLOBAL
10.2021 - 10.2025

Legal Assistant

LEGAL ZOOM
01.2019 - 01.2021

Behavioral Therapist

ARIZONA AUTISM
07.2014 - 01.2019

Bachelor of Science - Psychology

Arizona State University

J.D. - Law / 2 Years Did Not Complete

California Western School of Law

Similar Profiles

CREATE PROFILE
HORIAH ABDALLAH