Hortencia Willis
Dallas
Summary
Versatile and results-driven professional with a proven track record across diverse industries, including Customer Service and Warehouse associate. Adept at quickly adapting to new environments, mastering complex processes, and delivering measurable results. Skilled in multiple work fields, with a reputation for reliability, problem-solving, and exceeding performance goals.
Overview
8
8
years of professional experience
Work History
Insurance Adjuster
Insurance Resource Group
Dallas
12.2023 - 12.2025
- Advised clients on optimal health insurance plans and coverage options to meet individual needs.
- Resolved client inquiries and concerns regarding claims and policies, enhancing overall client experience.
- Scheduled follow-up appointments to confirm client understanding and satisfaction with insurance coverage.
Data Entry Operator
Universal Media Group
Dallas
03.2020 - 12.2023
- Managed digital files and organized documentation to ensure quick retrieval for team use.
- Utilized spreadsheet software to track and analyze data trends, supporting informed decision-making.
- Converted paper documents into digital filing system, enhancing accessibility for future reference.
Payment Processor
Pretorian Payments
Dallas
02.2018 - 01.2020
- Reviewed payment submissions to ensure compliance with company policies, enhancing audit readiness.
- Utilized payment processing software to streamline transaction workflows, reducing processing time.
- Collaborated with departments to improve communication regarding payment processes, facilitating smoother operations.
Order Picker
Temp Agency/Seasonal
Irving
08.2018 - 01.2019
- Selected and picked customer orders accurately from warehouse shelves to ensure timely delivery.
- Followed safety protocols to minimize risks in the warehouse environment.
- Fulfilled orders promptly to meet and exceed daily targets.
Package Handler
Temp Agency/Tuesday Morning
Farmers Branch
01.2018 - 05.2018
- Sorted packages to optimize distribution to retail locations.
- Maintained clean, organized workspace to ensure safety compliance.
- Collaborated with team members to streamline workflow processes.
Education
Bachelor of Science - Criminal Justice
Strayer University
Arlington, VA03-2026
Skills
- Claims processing
- Claims assessment
- Claim negotiation
- Loss evaluation
- Field investigation
- Regulatory compliance
- Policy evaluation
- Data analysis
- Legal research
- Report writing
- Multitasking and organization
- Attention to detail
- Team collaboration
- Conflict resolution
- Client advocacy
Timeline
Insurance Adjuster
Insurance Resource Group
12.2023 - 12.2025
Data Entry Operator
Universal Media Group
03.2020 - 12.2023
Order Picker
Temp Agency/Seasonal
08.2018 - 01.2019
Payment Processor
Pretorian Payments
02.2018 - 01.2020
Package Handler
Temp Agency/Tuesday Morning
01.2018 - 05.2018
Bachelor of Science - Criminal Justice
Strayer University