Hosay Ahadi
North Hollywood,CA
Summary
Experienced Customer Service Representative and Retail Professional. Skilled in Administration, Management, and Teaching at the Preschool level. Versatile background and a passion for providing excellent service. Ready to contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstom Rack
11.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Floor Associate
M.Fredric
02.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Teacher's Assistant
Exploring Minds Montessori School
09.2022 - 12.2022
- Kept classrooms clean, neat, and properly organized for student and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
Technical Services Clerk
Agriculture Department Of Afghanistan
01.2021 - 08.2021
- Cooperating in various Administrative tasks and generating the reports and Templates for the Department.
- Utilized computer databases to locate filing and documentation,
- Checked out and checked-in materials to support patron circulation needs.
- Offered basic reference assistance to support information needs.
Senior Booking Agent
Park Star Hotel
01.2020 - 12.2020
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Master of Science - Horticultural Science And Landscape
Agriculture University of Tirana
Albania07.2022
Skills
- Sales Trends
- Product Promotion
- Loss Prevention
- Shipment Processing
- Classroom Management
- Small Group Supervision
- Progress Reporting
- Account Management
- Needs Assessment
- De-Escalation Techniques
- Direct Sales
- Administrative Work Management
- Problem-Solving
- Inventory Records Maintenance
- Materials Tracking
- Payment Collection
- Network Development
- Career Counseling
- Interpersonal Awareness
- Contract Evaluation
Languages
English
Full Professional
Timeline
Service Experience Representative
Nordstom Rack
11.2023 - Current
Sales Floor Associate
M.Fredric
02.2023 - 11.2023
Teacher's Assistant
Exploring Minds Montessori School
09.2022 - 12.2022
Technical Services Clerk
Agriculture Department Of Afghanistan
01.2021 - 08.2021
Senior Booking Agent
Park Star Hotel
01.2020 - 12.2020
Master of Science - Horticultural Science And Landscape
Agriculture University of Tirana
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