Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Hossam Al-Amari

STERLING,VA

Summary

Proven leader in customer service and hospitality, excelling in fast-paced environments like Honor Brewing. Mastered POS operations and significantly enhanced guest satisfaction through exceptional service and memory retention. Skilled in resolving complex issues, showcasing strong multitasking abilities and cleanliness standards. Trained new team members, emphasizing efficiency and quality.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

2
years of professional experience

Work History

Honor Brewing

Server
02.2024 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Food Lion

Customer Service Lead
09.2022 - 02.2023

Job overview

  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

Northern Virginia Community College
Annandale, VA

Associate of Science from Computer Science
02-2025

University Overview

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Point of sale operation

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Server
Honor Brewing
02.2024 - Current
Customer Service Lead
Food Lion
09.2022 - 02.2023
Northern Virginia Community College
Associate of Science from Computer Science
Hossam Al-Amari