Houda El Hayani

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
• Implemented innovative teaching methods, resulting in increased student comprehension and retention.
• Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
• Empowered employees to take charge of their learning paths with personalized development plans.
• Increased team collaboration by initiating regular knowledge-sharing sessions.
• Designed interactive e-learning courses to improve employee engagement and knowledge retention.
• Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
• Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
• Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
• Developed feedback system for training sessions, leading to more targeted and effective educational content.
• Streamlined onboarding process for new hires, ensuring smooth transition into company culture.

• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.

• Perform data analysis, visualization, and modeling to uncover trends, patterns, and actionable insights.

• Applied advanced text mining techniques to analyze unstructured data from social media channels, uncovering actionable insights related to customer sentiment and preferences.
• . Improved data quality by identifying and resolving discrepancies, inconsistencies, and redundancies in multiple sources of information.
• Enhanced data-driven decision making by implementing advanced analytics techniques and tools.
• Streamlined processes for increased efficiency through automation of data collection and analysis.