Houssam (Sam) Abouhasira
Northbridge
Summary
Highly motivated professional with extensive experience in the banking/financial services industry, including 8 years in retail branch banking and over 7 years in fraud detection. Also experienced in the esports industry for over six years. Demonstrated skills in team management, operations, communication, customer service, sales, fraud detection, time management, and multi-tasking. Proficient in training and development. Consistently delivers top performance and maintains high work quality.
Overview
17
17
years of professional experience
Work History
Financial Center Manager
Bank of America
09.2022 - Current
- Responsible for building client traffic and retention through digital engagement, proactive prospecting and financial profile reviews
- Drive operational excellence by executing risk and service delivery strategies
- Foster a client-centric environment focusing on delivering an exceptional customer experience
- Coach and develop a team of bankers and partners through on-the-spot guidance and one-on-one sessions
- Take ownership of complex account servicing and error resolution issues, including escalations
Financial Crimes Analyst
Wells Fargo
09.2018 - 09.2022
- Review activity aggregated across Financial Crimes Management lines of business to determine eligibility for Unusual Activity Referrals
- Create and submit clear and thorough referrals to appropriate departments
- Research and analyze complex activity using multiple systems and research techniques
- Create activity logs, summarize fraud losses, interpret data, identify fraud trends and produce reports for management
- Train new hires and up train current teammates to more complex queues
Financial Crimes Specialist
Wells Fargo
04.2015 - 09.2022
- Work end-to-end investigations related to proactive monitoring generated through internal monitoring efforts to identify external fraud and fraud trends
- Assist in cross-departmental projects for procedural risk updates and implementation
- Submit various Suspicious Activity Reports and referrals to business partners
- Served as Subject Matter Expert and Mentor
Branch Manager
Village Bank
06.2011 - 04.2015
- Managed a $40 million portfolio in deposits and loans while consistently meeting sales goals
- Provided and supported training and development opportunities for branch staff
- Strengthened and expanded client relationships by identifying needs, providing product recommendations, and referring business
- Delegated and guided branch employees to ensure operational excellence for customer satisfaction
- Conducted monthly audits and security meetings
- Mitigated potential operational, reputational & business risk at branch level
Financial Services Advisor
Union First Market Bank
06.2008 - 07.2010
- Assisted and advised clients with financial decisions
- Guided clients towards meeting their financial needs
- Implemented and created new promotions for sales opportunities
- Rapidly learned and mastered new computer applications
- Satisfactory completion of BSA/AML Regulatory Compliance training
- Responsible for front line fraud prevention of check fraud, identity fraud and other fraud types
Education
Bachelor of Science - Criminal Justice, Economics (Minor)
Virginia Commonwealth University
Richmond, VA05.2011
Skills
- Risk Management
- Customer Service
- Typing (100 WPM)
- Microsoft Office
- Google Suite
- Sales
- Management
- Team coaching
- Team development
- Relationship management
Awards
- Wells Fargo Consumer Lending Group's Fraud Operations Rookie of the Year, 12/15
- Wells Fargo Charlotte Fraud Operations department MVP, 12/15
- Village Bank Employee of the Month, 02/15
Languages
Arabic
Limited Working
Timeline
Financial Center Manager
Bank of America
09.2022 - Current
Financial Crimes Analyst
Wells Fargo
09.2018 - 09.2022
Financial Crimes Specialist
Wells Fargo
04.2015 - 09.2022
Branch Manager
Village Bank
06.2011 - 04.2015
Financial Services Advisor
Union First Market Bank
06.2008 - 07.2010
Bachelor of Science - Criminal Justice, Economics (Minor)
Virginia Commonwealth University
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