Houssam (Sam) Abouhasira
Northbridge
Summary
Highly motivated professional with extensive experience in the banking/financial services industry, including 8 years in retail branch banking and over 7 years in fraud detection. Also experienced in the esports industry for over six years. Demonstrated skills in team management, operations, communication, customer service, sales, fraud detection, time management, and multi-tasking. Proficient in training and development. Consistently delivers top performance and maintains high work quality.
Overview
17
17
years of professional experience
Work History
Financial Center Manager
Bank of America
Worcester, MA
09.2022 - Current
- Responsible for building client traffic and retention through digital engagement, proactive prospecting and financial profile reviews
- Drive operational excellence by executing risk and service delivery strategies
- Foster a client-centric environment focusing on delivering an exceptional customer experience
- Coach and develop a team of bankers and partners through on-the-spot guidance and one-on-one sessions
- Take ownership of complex account servicing and error resolution issues, including escalations
Financial Crimes Analyst
Wells Fargo
Remote, USA
09.2018 - 09.2022
- Review activity aggregated across Financial Crimes Management lines of business to determine eligibility for Unusual Activity Referrals
- Create and submit clear and thorough referrals to appropriate departments
- Research and analyze complex activity using multiple systems and research techniques
- Create activity logs, summarize fraud losses, interpret data, identify fraud trends and produce reports for management
- Train new hires and up train current teammates to more complex queues
Financial Crimes Specialist
Wells Fargo
Charlotte, NC
04.2015 - 09.2022
- Work end-to-end investigations related to proactive monitoring generated through internal monitoring efforts to identify external fraud and fraud trends
- Assist in cross-departmental projects for procedural risk updates and implementation
- Submit various Suspicious Activity Reports and referrals to business partners
- Served as Subject Matter Expert and Mentor
Branch Manager
Village Bank
Richmond, VA
06.2011 - 04.2015
- Managed a $40 million portfolio in deposits and loans while consistently meeting sales goals
- Provided and supported training and development opportunities for branch staff
- Strengthened and expanded client relationships by identifying needs, providing product recommendations, and referring business
- Delegated and guided branch employees to ensure operational excellence for customer satisfaction
- Conducted monthly audits and security meetings
- Mitigated potential operational, reputational & business risk at branch level
Financial Services Advisor
Union First Market Bank
Richmond, VA
06.2008 - 07.2010
- Assisted and advised clients with financial decisions
- Guided clients towards meeting their financial needs
- Implemented and created new promotions for sales opportunities
- Rapidly learned and mastered new computer applications
- Satisfactory completion of BSA/AML Regulatory Compliance training
- Responsible for front line fraud prevention of check fraud, identity fraud and other fraud types
Education
Bachelor of Science - Criminal Justice, Economics (Minor)
Virginia Commonwealth University
Richmond, VA05.2011
Skills
- Risk Management
- Customer Service
- Typing (100 WPM)
- Microsoft Office
- Google Suite
- Sales
- Management
- Team coaching
- Team development
- Relationship management
Awards
- Wells Fargo Consumer Lending Group's Fraud Operations Rookie of the Year, 12/15
- Wells Fargo Charlotte Fraud Operations department MVP, 12/15
- Village Bank Employee of the Month, 02/15
Languages
Arabic
Limited Working
Timeline
Financial Center Manager
Bank of America
09.2022 - Current
Financial Crimes Analyst
Wells Fargo
09.2018 - 09.2022
Financial Crimes Specialist
Wells Fargo
04.2015 - 09.2022
Branch Manager
Village Bank
06.2011 - 04.2015
Financial Services Advisor
Union First Market Bank
06.2008 - 07.2010
Bachelor of Science - Criminal Justice, Economics (Minor)
Virginia Commonwealth University