Houston Bendall
Birmingham,ALABAMA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
Work History
Senior Sales Manager
Allstate
02.2023 - 02.2024
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Agency Owner
Allstate
08.2019 - 02.2023
- Developed promotional plans and customer acquisition strategies and realized 53% jump in new business.
- Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.
- Reduced claims processing time with standardized procedures resulting in improved client satisfaction rates.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
Sales Representative
State Farm
08.2018 - 08.2019
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Operations Supervisor
Paramount Inc.
01.2016 - 08.2018
- Improved office operations by automating client correspondence, record tracking and data communications.
- Tracked company equipment, tools and technology to manage inventory.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Store Manager
Bedzzz Express
04.2013 - 01.2016
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Consumer Economics
The University of Alabama
Tuscaloosa, AL12.2010
Skills
- Profitability Optimization
- Staff Training and Development
- Account Acquisition
- Sales Targeting
- Prospecting skills
- Operations Management
- Rapport and relationship building
- Decision-Making
- Brand-building strategies
Timeline
Senior Sales Manager
Allstate
02.2023 - 02.2024
Agency Owner
Allstate
08.2019 - 02.2023
Sales Representative
State Farm
08.2018 - 08.2019
Operations Supervisor
Paramount Inc.
01.2016 - 08.2018
Store Manager
Bedzzz Express
04.2013 - 01.2016
Bachelor of Science - Consumer Economics
The University of Alabama
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