Houston Rabbitt
Dover,DE
Overview
46
46
years of professional experience
Work History
Kinetic Assigner (Remote)
Windstream Communications
Little Rock, AR
01.2025 - 07.2025
- Provided support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records in a remote call center environment. Equipment provisioning across various vendor platforms and equipment types, including but not limited to Calix and Adtran ONT’s, Actiontec, Sagemcom and Polycom ATA Devices. Program voice services in multiple switch platforms to include fiber voice installations . Worked with Salesforce, MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web), Calix, Adtran.
- 800-367-5690
Customer Service Representative II
Scientific Games Inc.
Dover, DE
10.2018 - 09.2024
- Primary duty was scheduling field service techs for service/repairs for Delaware Lottery equipment. Various reporting functions using Excel and Astea, a scheduling and tracking program. Handling customer service contact with retailers and Delaware Lottery representatives. Resigned when job function was switched to Alpharetta, Georgia as of 9/30/2024.
Seasonal Associate
Lowe's Home Improvement
Camden, DE
03.2018 - 06.2018
- Temporary position in Paint and Hardware/Tool departments
- Retired (as of 5-2014)
Customer Account Executive
Comcast
Newark, DE
07.2006 - 05.2014
- Newark, Del. Internal Job Title Platinum CAE One of the initial CAE's chosen for the Platinum CAE initiative to give exceptional service to Comcast's highest level customers and VIP's. Served as a single point of contact for all Comcast lines of business and expedited all customer issues.
Functional Area Customer Service
Comcast
Newark, DE
07.2003 - 06.2013
- Internal Job Title CAE - Advanced Products Description: One Pipe trained Advanced Products CAE providing support for all Comcast Products - phone, internet and cable TV. Since starting with Comcast in 2003 I have stayed at the leading edge of customer support.
- I was in the first group of CAE's that supported CDV (Comcast Digital Voice phone service), in fact at the beginning I was the only CAE handling calls for approximately 5 hours a day until other shifts started.
- Starting in 2006 I was in the Premier Lifecycle program, the start of the Triple Play, where selected agents were assigned to support high value customers that became triple play customers. This was a test program in the entire Northeast region. The only other test site was in Indianapolis.
Concierge Project
Comcast
Newark, DE
04.2009 - 12.2011
- Also in 2006 I was in the Tier Repeat Pilot Project. This project tested the concept that if a customer made a repeat call within a rolling 24 hour window the call was routed to select agents to resolve the customer issues.
- Starting in April 2009 to December 2011 I was part of the regional Concierge Project that was designed to give superior service to Comcast's high value and VIP customers. This program gave elevated support to selected customers in the Philadelphia area.
- I have also been involved over the years in Beta tests of Comcast proprietary systems such as Grandslam and Einstein. Also did User Acceptance testing of Comtrac/AmDocs, customer account and billing systems, at the Westchester Data Center. I also tested Grandslam as part of a select group prior to release.
- Over the years I have strived to be at the forefront of the Comcast Customer Experience and to maintain a high level of product knowledge and skills to help the end users of our products and services.
Owner
JedArt, Limited
Newark, DE
08.2000 - 07.2003
- Multimedia Internal Job Title President Description Offered professional photographic and archival-quality digital photo reproduction services to advertising agencies and other photographers. Utilized a variety of state-of-the-art digital equipment, including an Epson Stylus Pro 10000 Archival printer and numerous film/photo scanners and card readers, as well as a full B&W- and color-capable darkroom for film developing and photo enlargements. Wrote, designed, and produced all marketing materials, including spiral bound brochures, direct mail, and sales letters. Directed all marketing efforts, including purchase of mailing lists and refinement via database to pinpoint market. Performed all administrative tasks such as billing and recordkeeping.
File Server Hardware Engineer
DecisionOne, Inc.
Wilmington, DE
01.1997 - 08.2000
- From 1997 to 2000 I was the File Server Hardware Engineer and was the primary 24/7 on-call responder at the DuPont Data Center. Duties included building and installing Compaq, HP and IBM file servers. Doing preventive and also unscheduled maintenance on over 600 file servers.
- (formerly Bell Atlantic Business Systems Services)
Field Engineer
DecisionOne, Inc.
Wilmington, DE
01.1992 - 08.2000
- Field Engineer primarily working on the Du Pont account at various sites in Delaware and adjoining states. I diagnosed and repaired PC hardware at a variety of DuPont sites plus I was the only field engineer who did both hardware and software home service calls for DuPont employees. In addition I also installed and configured new computer systems on and off site. This included setting up and testing new PC’s; installing add-on equipment such as CD-ROM’s, tape drives, network cards, etc.; spawning the PC’s to access the DuPont network; loading operating system and application software; coordinating with DuPont business units and IS personnel. The equipment included IBM, Dell, Compaq and clone PCs, Macintoshes, HP, Lexmark and other printers, terminals, controllers and a wide selection of add-in cards and drives. Operating systems include Mac OS, Dos 6.xx, Windows 3.1 and Windows 95 on up. Application software ranged from Adobe Illustrator to Zip-It depending upon the needs of the user.
- (formerly Bell Atlantic Business Systems Services)
Consultant
Consultant to The Scientist, Institute for Scientific Information, Judicial Data Services, and Kitchell & Company.
05.1989 - 12.1994
- Client companies are in the publishing, management services, and legal fields.
Senior Hardware Technician
Comp-U-Staff
Wilmington, DE
08.1991 - 12.1991
- Senior Hardware Technician working on the Du Pont account. Diagnosed and repaired PC hardware.
Systems Coordinator
The Scientist
Philadelphia, PA
09.1987 - 05.1989
- Acted as administrator for a Novell network; evaluated and recommended new software and hardware for the desktop publishing system used to produce the publication; maintained hardware; created sales management program and reader response card program using Dbase; converted the publication to desktop using Ventura including creating the formats, wrote specialized keyboard programs for XyWrite, and restructured copy flow and deadlines to reflect computerization; trained staff in the use of programs such as XyWrite, Ventura, Freelance, Corel, Dbase, etc. In addition I also acted as the Classified Advertising Manager.
Recruitment Advertising Sales Manager
Military Media, Inc.
New York, NY
03.1986 - 09.1987
- Responsible for recruitment advertising sales for over 190 military base newspapers. Recommended and helped install computer system where none had existed to do research and handle ad insertions.
District Manager for the Classified Advertising Center/Graduating Engineer
McGraw-Hill Publications
New York, NY
02.1984 - 12.1985
- Responsible for classified advertising sales in more than 20 McGraw-Hill publications including personal calls on both clients and advertising agencies. I created my own sales promotion efforts such as direct mail to my own mailing lists. In 1985 I won the Best Sales award for Graduating Engineer.
Assistant to the Advertising Manager
Pergamon Press, Inc.
Elmsford, NY
02.1983 - 01.1984
- Developed computer based system to handle classified sections for a number of the 340 journals published by Pergamon. Created all advertising sales promotions and was responsible for list development and maintenance. Also did space sales telemarketing, direct sales calls and worked trade shows.
Supervisor of Advertising Services
Connecticut Newspapers, Inc.
Stamford, CT
09.1981 - 02.1983
- I was the Supervisor of Advertising Services, September 1981 to February 1983. I helped evaluate a newspaper layout system proposed by the American Newspapers Publishers Association; oversaw a staff of twenty people; was responsible for all ad layout, page impositions, inserts and color scheduling, outside printing, dispatch services, and other advertising sales and support services.
Assistant Outside Classified Sales Manager
Connecticut Newspapers, Inc.
Stamford, CT
01.1981 - 09.1981
- From January 1981 to September 1981 I was the Assistant Outside Classified Sales Manager (concurrent with the position below) overseeing a staff of six outside sales people and three support staff. I also participated in the conversion to a computerized classified ad system.
Recruitment Advertising Salesperson
Connecticut Newspapers, Inc.
Stamford, CT
08.1979 - 09.1981
- I was also the Recruitment Advertising Salesperson from August 1979 to September 1981, a very successful position that I created for myself by developing a 'Recruitment Advertising' proposal that was adopted by management. Prior to this I had a temporary position within the classified department from April to August 1979.
Education
History/Economics
Vanderbilt University
Nashville, TN05-1978
History/Economics
American College in Paris
Paris, France05-1971
History/Economics
University of Bridgeport
Bridgeport, CT05-1970
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Kinetic Assigner (Remote)
Windstream Communications
01.2025 - 07.2025
Customer Service Representative II
Scientific Games Inc.
10.2018 - 09.2024
Seasonal Associate
Lowe's Home Improvement
03.2018 - 06.2018
Concierge Project
Comcast
04.2009 - 12.2011
Customer Account Executive
Comcast
07.2006 - 05.2014
Functional Area Customer Service
Comcast
07.2003 - 06.2013
Owner
JedArt, Limited
08.2000 - 07.2003
File Server Hardware Engineer
DecisionOne, Inc.
01.1997 - 08.2000
Field Engineer
DecisionOne, Inc.
01.1992 - 08.2000
Senior Hardware Technician
Comp-U-Staff
08.1991 - 12.1991
Consultant
Consultant to The Scientist, Institute for Scientific Information, Judicial Data Services, and Kitchell & Company.
05.1989 - 12.1994
Systems Coordinator
The Scientist
09.1987 - 05.1989
Recruitment Advertising Sales Manager
Military Media, Inc.
03.1986 - 09.1987
District Manager for the Classified Advertising Center/Graduating Engineer
McGraw-Hill Publications
02.1984 - 12.1985
Assistant to the Advertising Manager
Pergamon Press, Inc.
02.1983 - 01.1984
Supervisor of Advertising Services
Connecticut Newspapers, Inc.
09.1981 - 02.1983
Assistant Outside Classified Sales Manager
Connecticut Newspapers, Inc.
01.1981 - 09.1981
Recruitment Advertising Salesperson
Connecticut Newspapers, Inc.
08.1979 - 09.1981
History/Economics
American College in Paris
History/Economics
University of Bridgeport
History/Economics
Vanderbilt University