Dedicated and driven professional consistently exceeds expectations and delivers exceptional results in every role. Primary objective is to guide a well-balanced team and drive successful sales while providing outstanding customer service. Committed to working within established guidelines, utilizing problem-solving skills to effectively address customer needs. Contributes to overall success and ensures customer and employer satisfaction by adhering to company\'s policies and procedures.
Work History
Audi Brand Specialist
2 Years 1 Month
Prestige Audi | 09.2024 - Current
Improved overall buying experience through thoughtful listening skills that allowed me to identify specific client needs quickly.
Promoted benefits of dealership to potential customers.
Supported marketing efforts by assisting in the creation of promotional materials highlighting special offers and events related to Audi vehicles.
Provided personalized vehicle walk-throughs upon delivery, ensuring clients understood all features before driving off the lot.
Managed customer information within CRM software accurately, streamlining communication between departments as needed.
Property Manager
8 Months
Boutique And Wheelhouse Apartments | 02.2023 - 10.2023
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Assistant Manager
6 Years
O.L.P. Managment | 05.2016 - 05.2022
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Handled end of month reports and weekly reports for the property, all monies and helping with budgeting of the property.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Leasing Agent
5 Years 11 Months
O.L.P. Management | 04.2010 - 03.2016
Performed background, reference and credit checks as part of screening process of prospective tenants.
Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Bachelor Of Fine Arts - 3D Animation
University of Colorado Denver | Denver | 08.2021
3.6 GPA - Deans list from 2017 to 2020
Skills
Check Payment Processing
Patron Satisfaction
Table Setting Arrangements.
Business Planning
Financial Management
Customer Relationship Management
Transaction Monitoring
Sales Reporting.
Computer Programs: Microsoft Office Expertise
Google Docs
Rent Manager
Yardi
Toast. Autonation GPS and CRM management systems.
Accomplishments
Collaborated with team of 8 in the development of Senior Thesis Trailer Fernweh (https://www.youtube.com/watch?v=aBmvpH9VWMk).