Howard Anthony Beckford
Newark,NJ
Summary
Looking to develop next level responsibility, managerial opportunity, and professional growth within Amazon focusing on STAR Principals while assisting in achieving Amazons Goals.
Productive Learning Trainer with extensive experience working with operations managers, area managers and production assistants. Committed to developing thorough training sessions based on site needs. Innovator accurately develops and tracks training program productivity and employee progress.
Overview
19
19
years of professional experience
Work History
Customer Service Representative And Technician
Anticemax
Manville, NJ
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving technical issues efficiently.
- Handle customer inquiries via phone, email, chat, or in-person.
- Resolve complaints, provide product/service information, process orders/returns.
- Document customer interactions and follow up on unresolved issues.
- Escalate technical or complex problems to appropriate departments.
- Troubleshoot and resolve hardware, software, or mechanical issues.
- Perform installations, maintenance, or repairs on-site or remotely.
- Write service reports and update technical documentation.
- Assist in system upgrades or testing equipment.
Learning Trainer
Amazon
Carteret, NJ
10.2019 - 06.2023
- 1st POC for new associates assist in implementing measures to ensure good production, quality and quantity.
- Applies learning tools to improve both while maintaining expert-level knowledge in all departments.
- Evaluates and improve processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; Assist in improving associates' job-related skills; develops, through methods, checklists and skill building visuals to encourage associate development.
- Act as an LC at TUS5 Away team.
- Night shift Pit Trainer
- Enhanced customer service by effectively addressing learner inquiries and resolving issues promptly.
Fulfillment Associate
Amazon
Carteret, NJ
01.2017 - 10.2019
- Top 10 percentile of over 1,000 associates for productivity and quality performance in Stow.
- Work Productivity for Black Friday performance, as EWR9 was the top building in the network.
- Selected as a Learning Ambassador, training new warehouse associates on Amazon policy, procedures.
- Stow problem solver, enabling problem inventory to become Amazon Prime eligible.
- Operated PIT equipment, including Forklift, Order Picker, and Turret to fulfill time sensitive Prime orders.
- Trained to operate pallet jack and RF scanner.
- Specialty Skill: Pit Licensed Trainer.
- PIT Trainer work with FC Operations Managers, Area Managers, To Train Associates in the Proper Usage and Safety of Using PIT Machines.
- Execute and track the site’s Powered Industrial Truck (PIT) Inventory, Schedule lock Outs when needed, Update and Re-Coach Training Program, Train Associates on Dock Release (TDR) Program.
- As PIT Trainer I constantly improved the long-term capabilities of the area to which I was assigned.
- The overall objective of this role is to provide hourly associates and managers with PIT/TDR training.
Receptionist / Office Manager
Dr. Longmore Medical Center
Savanna La Mar, Westmoreland
09.2010 - 06.2016
- Answered/screen phone calls giving directions and/or taking messages when needed.
- 1st POC, managing customer relationships: Scheduling Plans, Conflict Resolution, Billing, and trade shows.
- Compiled and distributed daily correspondence, parcels on behalf of Medical Center.
- Inventory Management of office products, Out Source Buying, Service Contracts and Tracking purchase orders Using QuickBooks, shared weekly meeting minutes for week over week tracking and operational organization.
- Handled all Convention Lodging and travel Plans for President and Staff.
Supervisor/Worker
Food for the Poor
11.2009 - 11.2009
- Company Overview: Sacred Heart Spiritual Church of Jesus Christ Head Quarters
- Coordinate all goods and materials to the warehouse.
- Pack and unpack delivery trucks.
- Sort and package items for distribution.
- Prepare weekly and monthly reports of items received and distributed.
- Assist shipping and receiving unloading trucks and checking in merchandise.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Sort and place materials or items on racks, shelves or in bins according to organizational standards.
- Open bales, crates and other containers.
- Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer.
- May also assist in counting of physical inventory.
- Prepare parcels for mailing.
- Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust and mop.
- Organize warehouse and work area for orderliness at all times.
- Wear the proper safety equipment.
- Delivery of food basic necessity to infirmary and mentally in wards.
- Sacred Heart Spiritual Church of Jesus Christ Head Quarters
Inventory and Warehouse Worker
Merills Beach Resort Negril
01.2009 - 09.2009
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
- Receive and process warehouse stock products (pick, unload, label, store).
- Perform inventory controls and keep quality standards high for audits.
- Keep a clean and safe working environment and optimize space utilization.
- Complete diary logs into inventory.
- Report any discrepancies.
- Communicate and cooperate with supervisors and coworkers.
- Operate and maintain preventively warehouse vehicles and equipment.
- Follow quality service standards and comply with procedures, rules and regulations.
General Coordinator/ Auditor/ Corresponding Secretary
Sacred Heart Spiritual Church of Jesus Christ Head Quarters
01.2007 - 01.2009
- Fill out membership applications.
- File documents on a daily basis accordingly.
- Fetch documents when required.
- Update files on a daily basis (address, telephone numbers, reporting of incidence etc).
- Receive incoming mails and respond to them in a timely manner.
- Relays messages to the relevant personnel's.
- Remind management and staff of meetings, conferences, trips, upcoming events etc.
- Audit branch churches and members offering books, churches income, and expense.
- Report all findings of all audit reports.
- Prepare recommendations letters, membership reference, workers confirmation etc.
- Post events, pictures and videos of all functions on social media.
- Replay to emails and comments on social media.
- Prepare company's documents for filing at the registrar of companies on a yearly basis.
- Print forms and certificate when required, photocopy and scan documents.
Receptionist & Payroll Clerk
Sunset Heal Mountain Retreat and Healing Center Resort & Spa
12.2007 - 09.2008
- Greet and welcome customers to hotel and spa.
- Respond to customer in inquiries and needs in a timely manner.
- Use computer system to retrieve information.
- Provide excellent customer service to callers on various packages.
- Complete a variety of daily reports and clerical duties.
- Provide hotel and spa information to customers.
- Answer and direct calls to the appropriate personnel.
- Take and delivers messages for managers and workers.
- Data Entry.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Prepare letters and recommendations to various organizations.
- File documents, receipts and other items.
- Help in the inventory of the Hotel and Spa.
- Prepare payroll for all employees.
- Make up payroll amount, deductions of workers.
- Disburse payments to workers on a weekly and fort night basis.
- Submit monthly report to manager.
Education
High School - Business Administration, Certified
Manning’s High School
Doctoral Degree - Theology- pending
Mount Olive Bible Institute and Seminary NY
Skills
- Microsoft Word
- Excel
- Power Point
- Publisher
- QuickBooks
- Computer
- Customer service
- Office management
- Front desk
- Receptionist
- Banking
Timeline
Customer Service Representative And Technician
Anticemax
05.2023 - Current
Learning Trainer
Amazon
10.2019 - 06.2023
Fulfillment Associate
Amazon
01.2017 - 10.2019
Receptionist / Office Manager
Dr. Longmore Medical Center
09.2010 - 06.2016
Supervisor/Worker
Food for the Poor
11.2009 - 11.2009
Inventory and Warehouse Worker
Merills Beach Resort Negril
01.2009 - 09.2009
Receptionist & Payroll Clerk
Sunset Heal Mountain Retreat and Healing Center Resort & Spa
12.2007 - 09.2008
General Coordinator/ Auditor/ Corresponding Secretary
Sacred Heart Spiritual Church of Jesus Christ Head Quarters
01.2007 - 01.2009
High School - Business Administration, Certified
Manning’s High School
Doctoral Degree - Theology- pending
Mount Olive Bible Institute and Seminary NY