Howard Baker
Detroit
Summary
Demonstrated ability to provide customer service by addressing inquiries and resolving complaints effectively. Engaged with customers to assist in product selection tailored to their needs, ensuring a positive shopping experience. Maintained cleanliness of work areas to enhance the store's presentation and participated in training sessions to improve product knowledge. Collaborated with team members to meet customer expectations and consistently achieved service metrics through effective communication and problem-solving skills.
Overview
31
31
years of professional experience
Work History
CSA
Delta airlines
10.1994 - Current
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Assisted customers with product selection based on their individual needs and preferences.
- Answered customer inquiries about the store's products or services.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Provided excellent customer service in a friendly and professional manner.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Collaborated closely with colleagues to meet customer needs.
- Met or exceeded customer service metrics by providing excellent customer support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Science - Science
Wcccd
Detroit, MI06-2015
Skills
- Customer service
- Product knowledge
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Training participation
- Work area cleanliness
- Strong work ethic
- Assertiveness
Timeline
CSA
Delta airlines
10.1994 - Current
Associate of Science - Science
Wcccd