Howard McDonald

Mount Vernon,NY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Possesses an incessant desire to learn, grow, and contribute to the desired seamlessness of what operation/team I am apart of. As someone that is driven by results, I am eager to contribute to a dynamic team and support organizational goals.

Overview

years of professional experience

2015

years of post-secondary education

Work History

Administrative Receptionist

Mizuho Americas

New York, New York

12.2024 - Current

Greeted and directed visitors, clients, and vendors to ensure a professional, seamless, and welcoming front-of-office/reception environment.
Managed multi-line phone system, routed calls, and handled inquiries with professionalism, proper discernment, and efficiency.
Registered and assisted in arrival of potential clients, current clients, candidates, and any and all miscellaneous guests.
Scheduled appointments and coordinated calendars for staff members and employees without their own personal support.
Provided administrative support and assisted with administrative tasks by compiling statistical reports and utilizing computer software programs and engines such as Excel or Access including filing and data entry. Ie-managing and continually updating Event Trackers, Termination Trackers and things of that nature. (in conjunction with our security team)
Supported team communications through email and office messaging systems.
Developed new filing systems to improve accuracy of records management processes.
Scheduled appointments and maintained calendars for staff members.
Prepared agendas for meetings with appropriate supporting documentation such as minutes of previous meetings or action items lists.
Assisted with data entry of customer orders into the company's database system.
Proofread documents prior to distribution ensuring accuracy of grammar, spelling, punctuation.
Performed clerical duties and provided physical administrative support to managers in various departments including document preparation, filing, photocopying and shredding of privileged materials.
Delivered administrative support to team members and non team members by making copies, sending faxes, organizing documents and rearranging schedules.
Efficiently found avenues in which to execute the receipt of urgent or important deliverables at deadlines.

Security Supervisor/Security Administrator

Snap Inc.

New York, NY

01.2020 - 12.2024

Supervised a team of 15-20 security personnel, including hiring, training, scheduling, and conducting performance reviews.
Developed and implemented security protocols and procedures to maintain safety standards- ensuring that these procedures are followed, adapted to, and respond to emerging threats or environmental changes.
Coordinated responses to security incidents or emergencies, acting as the first point of contact and liaison with law enforcement when necessary.
Maintained accurate records of security-related incidents or emergencies and prepares for upper management detailing any security breaches or other areas that need improvement.
Oversaw the maintenance and operation of security systems and equipment, such as CCTV, alarms, and access control systems.
Conducted regular security audits and risk assessments to identify vulnerabilities within the organization's security framework/physical infrastructure and recommended improvements where needed.
Managed the security department's budget, including equipment, personnel, and training allocations.
Ensured all security/safety practices complied with Local, State, and Federal laws and regulations.

Education

Associate of Arts - Business Administration

The College of Westchester

White Plains, NY

08.2012 - 04.2015

Blessed Sacrament-Saint Gabriel

New Rochelle, NY

Skills

Multi-line phone management: more-so speaks to the adept ability to communicate and multitask with the correct amount of discernment in duty execution
Meticulous calendar coordination
Document preparation
Data entry:
Teamwork: Collaborative team player, always ready to assist colleagues and teammates as needed
Problem Solving: Quick thinker and effective under pressure, especially in challenging situations

Adaptability: Flexible and able to adjust to changing environments or unexpected demands
Interpersonal Communication: Highly personable, with excellent communication skills, ensuring positive interactions
Professionalism: Committed to upholding a strong work ethic and always maintaining a professional demeanor and standard that’d subsequently be conducive to a productive and efficient work setting

Adept Level of Proficiency In:

Outlook, Microsoft Teams, Zoom, PowerPoint, Excel, SharePoint, and Concur

Timeline