Summary
Overview
Work History
Education
Skills
Timeline
Custom
Generic

Howard Raymond Sickles III

Sarasota,Fla

Summary

To utilize the more than 31 years of experience working in the tow boat industry and proven knowledge of customer service skills, multitasking, and managerial responsibilities. Having proven knowledge of the of local and offshore waterways, which includes mapping with longitude and latitude for location of distressed vessels. Utilize my skills with Service Titan to further my career in the dispatching field.

Knowledgeable, with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

33
33
years of professional experience

Work History

Dispatcher/ Scheduler

Unique Services of Bradenton
02.2025 - 05.2025
  • Schedule and coordinate Comfort Advisors
  • Confirm bookings with customers
  • Change of Morning reports and sales figure presentation in board room
  • Monitor all Boards and INQ in tray
  • Answer inbound calls from CA’S and customers with questions.
  • Property Appraiser Searches and permit pulls(when needed)

Dispatcher/Customer Service

Cool Today - Sarasota
11.2024 - 02.2025
  • Coordinate, schedule, and dispatch technicians to customer residences.
  • Ensure safe and on-time arrivals
  • Closeouts, invoices, and batch all jobs for the day
  • Answer calls via Dialpad
  • Property searches to determine age of equipment
  • Service Titan trained and utilize multiple monitors

Inventory Specialist

Walgreen’s
02.2024 - 09.2024
  • Cashier, Inventory Specialist, unload truck, stocking, customer service, scanning in/out merchandise

Dispatch Manager/ Customer Service

Towboat US, Sarasota, FL
10.2001 - 12.2023
  • Dispatching towboats and coordinate scheduled jobs
  • Consulting with clients and discovering their needs.
  • Supervising anywhere from 5-15 captains at a time
  • Answer all incoming calls, and negotiate with Insurance Co. for payments
  • Accounts receivables, Basic day to day office activities

Dispatcher/ Customer Service

Sea Tow Tampa Bay, St. Petersburg
10.1992 - 10.2001
  • Dispatching towboats in St. Petersburg for 9 years
  • Consulting with clients and discovering their needs.
  • Supervising anywhere from 5-15 captains at a time

Education

Tuslaw
Massillon, OH

Skills

  • Coordinate with customers via phone about pick-up and arrival times, scheduling dock-to-docks, salvages, grounded boats
  • Accounts payable and receivables
  • Payroll and scheduling
  • Maintaining records
  • 30 years of exceptional customer service at a professional level
  • Multitask while dispatching towboats or technicians through multiple formats including VHF radio, face-to-face, telephone, or Service Titan

Timeline

Dispatcher/ Scheduler

Unique Services of Bradenton
02.2025 - 05.2025

Dispatcher/Customer Service

Cool Today - Sarasota
11.2024 - 02.2025

Inventory Specialist

Walgreen’s
02.2024 - 09.2024

Dispatch Manager/ Customer Service

Towboat US, Sarasota, FL
10.2001 - 12.2023

Dispatcher/ Customer Service

Sea Tow Tampa Bay, St. Petersburg
10.1992 - 10.2001

Tuslaw

Custom

Dispatcher of the Year on multiple occasions