Howard Williams
Nashville,TN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation. Well-rounded leader with talent for supervising employees.
Overview
24
24
years of professional experience
Work History
Service Manager
Belle Meade Country Club
09.2014 - Current
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Dining Room Manager
Saint Thomas Midtown
01.2000 - 09.2012
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Education
No Degree - Criminal Justice
Tennessee State University
Nashville, TNSkills
- Employee Training and Development
- Customer Service
- Shift Scheduling
- Staff Supervision
- New Employee Hiring
- Relationship Building
Timeline
Service Manager
Belle Meade Country Club
09.2014 - Current
Dining Room Manager
Saint Thomas Midtown
01.2000 - 09.2012
No Degree - Criminal Justice
Tennessee State University
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