Howard Zell

Pharmacy Manager

Walgreens Boots Alliance

07.1986 - Current

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Trained pharmacy interns and newly hired pharmacy technicians.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Discussed medical histories with patients in effort to provide most effective medical advice.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
Removed trash and straightened counters to keep pharmacy area clean and neat.