Ho Wing Lee
Riverside,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Supply Chain Specialist
Bloomsung Inc
Fontana, CA
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Identified and analyzed complex problems to develop effective solutions.
- Collaborated with other departments to identify root causes of systemic problems.
Logistics Operations Specialist
Rich Pacific USA, Inc.
Diamond Bar, CA
05.2022 - 07.2023
- Negotiated logistics costs and kept costs under established budget.
- Planned and arranged logistics required shipments.
- Worked collaboratively with customers and staff at various levels.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Established and maintained professional relationships with carriers, warehouses, customers and sales force.
- Arrange delivery for customers
- Analyzed data to determine and maintain most cost-effective procedures.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Secure necessary documentation (Commercial Invoice, Packing List, Bill of Ladings) when incomplete information is provided.
- Complete documentation for receipt of shipments, or review documentation to correctly process shipments.
- Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available. Index and create tracking files to initiate clearance process, once documents are received.
- Follow-up with carriers and maintain organized records of all communications.
- Coordinating transportation delivery logistics with overseas suppliers, domestic trucking companies and warehouses, and international shipping carriers to ensure safe and timely delivery to clients.
- Follow up with Customs Brokers and Forwarders for Customs release and other government agency releases as appropriate, coordinating receiving or delivery, and ensuring invoicing for services is completed accurately and within the time frame consistent with the account and company policy.
- Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to management or licensed customs broker for response.
- Ensure customer profile and product information is entered and updated in the appropriate company system.
IT Clerk
Chancellor Precious Metals Limited - Hong Kong
Hong Kong
06.2016 - 09.2016
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Using Social media to receive publicity suck as Instagram.
- Monitored office supply use and stock levels and placed replenishment orders.
- Developed organizational filing systems for confidential customer records and reports.
Education
Cybersecurity Bootcamp - Cybersecurity
University of California, Riverside
Riverside, CA03-2024
Associate of Arts - Sociology
University of California Riverside
Riverside, CA03.2022
Transfer Credits in Sociology
De Anza College
Cupertino, CA06.2019
Skills
- Record Sorting and Filing
- Team Collaboration
- Good communication and speaking skills
- Materials Organization
- Problem-Solving
- Research and Analytical Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Google Drive (Doc Slides and Sheet)
- Document Typing and Formatting
- Creative Thinking
- Basic poster and banner design
- Penetration Testing
- Testing material security
- Storage Management
- Firewall configuration
- Linux
- Server monitoring
- Social Media Platform (Facebook (Meta), Instagram, Discord, Slack etc)
- Bilingual-Fluent in English, Cantonese and Mandarin
- Quickbooks
Leadership Experience
Student Union in Hong Kong High School (Committee Member)
- Holding and managing events In school (Basketball, Soccer matches and Singing contest etc)
Timeline
Supply Chain Specialist
Bloomsung Inc
07.2023 - Current
Logistics Operations Specialist
Rich Pacific USA, Inc.
05.2022 - 07.2023
IT Clerk
Chancellor Precious Metals Limited - Hong Kong
06.2016 - 09.2016
Cybersecurity Bootcamp - Cybersecurity
University of California, Riverside
Associate of Arts - Sociology
University of California Riverside
Transfer Credits in Sociology
De Anza College
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