Hoyeong Shin
Elk Grove,CA
Summary
Dynamic shop owner at Han's Cleaners with a proven track record in operational management and client relations. Successfully developed a loyal customer base through exceptional service and effective complaint resolution. Skilled in staff hiring and training, I maintained financial compliance while achieving budget goals and optimizing inventory management.
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Overview
18
18
years of professional experience
Work History
Shop Owner
Han's Cleaners
11.2006 - 11.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Prepared annual budgets and monitored financial objectives.
Education
Bachelor of Arts - French Literature
Wonkwang University
Iksan, Korea02-1995
Skills
- Operational management
- Customer feedback analysis
- Experience in client relations
- Staff hiring and training
- Tax and legal compliance
Languages
English
Korean
Timeline
Shop Owner
Han's Cleaners
11.2006 - 11.2024
Bachelor of Arts - French Literature
Wonkwang University
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