Hsi Jung Yang
San Jose,CA
Summary
Having a background who manage to speak both Mandarin and English well allows to have strong communication and interpersonal skills. While studying abroad in the U.S, manage to interact with diverse backgrounds and knowing how to work with them in teams. With experienced in customer service, knowing how to handle the difficult situation when customer needed. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. From having an experience in assistant to owner, I'm able to adapt changes in a fast-paced environment and provide feedback and ideas with management to make the store better. I'm motivated to learn new things and having a proactive attitude to improve to become better.
Overview
7
7
years of professional experience
Work History
Founder, BOBA Holder Shop
06.2023 - Current
- A variety of boba cup holders which allow people to carry their drinks conveniently.
- Cultivated company-wide culture of innovation and collaboration.
Founder of Etsy Shop
Blue Bear Art
06.2021 - Current
- Made candle shop that features unique, custom, high-quality candles.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit.
Server
Tai Tie LunchBox Main Store
07.2017 - 07.2018
- Interacting directly with customers to ensure safe exchange of currency for goods.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Assistant
Chullery
06.2016 - 09.2016
- Help facilitate and organize day-to-day business aspects through organizing documents, answering phone calls and scheduling events.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
B.S - Business Administration (Business Management)
San Jose State University
San Jose, CA12.2024
A.S.T - Business Administration- Business Management
De Anza College
Cupertino, CA06.2022
Skills
- Computer: Proficient in Microsoft Word, PowerPoint, Social Media (Instagram, Facebook, YouTube)
- Business: Digital Marketing, Customer Service, Media Production
- Social Media Sites
- Multitasking and Organization
- Blog Posts
- Content Management Expertise
- Microsoft Office Suite
- Interpersonal and Social Skills
- Google Docs
- Digital Communications
- Administrative and Office Support
Additional Information
- AWARDS , Dean’s List: De Anza College Sep 2018 - Jan 2020
Timeline
Founder, BOBA Holder Shop
06.2023 - Current
Founder of Etsy Shop
Blue Bear Art
06.2021 - Current
Server
Tai Tie LunchBox Main Store
07.2017 - 07.2018
Assistant
Chullery
06.2016 - 09.2016
B.S - Business Administration (Business Management)
San Jose State University
A.S.T - Business Administration- Business Management
De Anza College
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