Hsin Yu Chang

Business Analyst | AmpSmart (Solar Energy)
2024 – Present

• Analyzed customer utility usage and system production data to evaluate residential solar project feasibility, expected performance, and financial return.
• Built financial and energy models to estimate customer energy offset and ROI, supporting internal planning, financing review, and system design decisions.
• Tracked projects internally across sales, design, permitting, financing, and installation stages to ensure alignment and timely progress.
• Coordinated with banks and financing partners to support customer loan approval and contract execution.
• Communicated directly with customers to explain system details, project timelines, and contract terms, addressing questions throughout the installation process.
• Worked closely with installation companies to coordinate schedules, resolve on-site issues, and ensure projects were executed according to plan.
• Conducted on-site visits when needed to monitor installation progress and support issue resolution.
• Delivered clear updates and summaries under tight timelines to support ongoing project execution and internal decision-making.

• Supported and guided junior team members through customer coordination and contract execution, contributing to improved project completion outcomes.

• Managed storage and inventory of marketing materials, ensuring accuracy and accessibility.
• Assisted with office operations, mail handling, database updates, supply orders, mailings, and spreadsheet management.
• Coordinated Bethel’s Minnesota State Fair presence and collaborated to create engaging promotional experiences.

• Oversaw receiving, unloading, counting, and stocking of physical inventory in the warehouse.
• Inspected items for damage and adjusted inventory records as necessary.

• Assisted with product inquiries and quotations, document management, order customization, and customer correspondence.