Hua Miao
Spring,TX
Summary
Dedicated Insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Marketing Development Manager
DIANins Global INSURANCE COMPANY
12.2022 - 03.2023
- In charge of customers inbound call and customer support service such as LiveChat, Email, SNS platform
- Help clients to shop for best quote and keep follow up with potential customers
- Build up relationships with existing customers and keep updating news in each policy year
- Conducted market research to identify new opportunities and target markets
- P&C insurance license obtained in December 2022
Sales and Marketing Specialist
DIANins Global INSURANCE COMPANY
03.2020 - 12.2022
- Generated reports that provides in-depth analysis of competitors to support sales strategies for 2020 and 2021
- Implemented marketing strategies to generate leads and increase sales revenue.
- Connected with school organizations to establish trust and potential partnership opportunities
- Managed and trained different universities campus advisors, who was to attract potential customers
- Interacted with customers via responding to live-chats and building valuable customer relationships
- Took in charge of content creation and account management of social media platforms such as Facebook and Instagram
Senior Campus Advisor
DIANins Global INSURANCE COMPANY
07.2019 - 03.2020
- Generated $55,000 of sales within month by actively connecting clients with relevant insurance products
- Developed tracking analytics to monitor process performance
- Helped many groups of international students meet their insurance deadline and consulted them for right products
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory
- Skilled at working independently and collaboratively in team environment.
Education
Master of Science - Business Analytics
UNIVERSITY OF COLORADO BOULDER, LEEDS SCHOOL OF BUSINESS
Boulder, CO05.2020
Bachelor of Arts - Economics
UNIVERSITY OF COLORADO BOULDER, Leeds School of Business
Boulder, CO12.2018
Skills
- Microsoft Office
- Planning and Execution
- Personnel Management
Specialized Skills:
- SQL
- Final Cut Pro
- Google Ads Search
Certification
Department of Insurance Texas
- General Lines Agent Property and Casualty
RELAVENT EXPERIENCES
Customer Service
- Helped foreign students to find the required insurance from educational institutions for their specific visa statuses
- Solved customers related issues, such as insurance waiver denial, insurance extension, and incorrect purchases
Market Research
- Analyzed the insurance policies for over 500+ universities, the purpose of which is to increase coverage and reduce price
- Created reports that compared between products from competing brokerages and enhanced the insurance benefits
- Researched on Insurance Waiver requirements for 120+ universities in order to tailor policies for each school
Social Media
- Created advertising videos for product promotions, targeting groups such as the F1 visa holders
- Video & Audio: used Annimaker to create animated videos and iMovie to record audios
- Reconciled both audio and video in iMovie
- Uploaded and tracked metrics on YouTube and made revisions to the content for increased results
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales and Marketing Development Manager
DIANins Global INSURANCE COMPANY
12.2022 - 03.2023
Sales and Marketing Specialist
DIANins Global INSURANCE COMPANY
03.2020 - 12.2022
Senior Campus Advisor
DIANins Global INSURANCE COMPANY
07.2019 - 03.2020
Master of Science - Business Analytics
UNIVERSITY OF COLORADO BOULDER, LEEDS SCHOOL OF BUSINESS
Bachelor of Arts - Economics
UNIVERSITY OF COLORADO BOULDER, Leeds School of Business
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