Huayi Ni
Baldwin Park,CA
Summary
Friendly Server with a significant track record of creating excellent service environments. Maintain a loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success.
Overview
2
2
years of professional experience
Work History
Head Server
Shinano Japanese Restaurant
07.2022 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Server
Oliver Garden
05.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Gamjatop
09.2022 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Upland High School
Upland, CA06.2022
Skills
- High-volume dining
- Food and beverage pairings
- Upselling techniques
- Service prioritization
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Oliver Garden
05.2023 - 01.2024
Server
Gamjatop
09.2022 - 02.2023
Head Server
Shinano Japanese Restaurant
07.2022 - Current
High School Diploma -
Upland High School
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