HUDSON CARVALHO

Cultivated strong customer relationships, rapidly building trust to enhance product value and negotiate terms that align with business objectives. Delivered exceptional post-sale support, ensuring long-term customer satisfaction and repeat business. Built a network of loyal customers, significantly expanding the dealership's reach. Since August 2024, generated over $200,000 in profit through 150 units by leveraging expert negotiation skills, overcoming objections, and consistently aligning solutions with customer and business needs.

Implemented efficiency strategies that reduced unnecessary costs and increased profitability, all while maintaining Starbucks' rigorous standards. Launched successful campaigns, including Drink of the Week, Sampling Initiatives, and Promotional Purchase Incentives, which boosted customer retention and increased foot traffic by 15% over a 3-month period. Elevated store performance by improving quality scores from 6/10 to 9/10 through attention to detail and staff training. Developed and managed staff schedules that ensured operational consistency, contributing to improved service quality and sustained business growth.