Hudson Featherstone
Indianapolis,IN
Summary
Goal-oriented and high-performing Operations Manager prepared to take the next step in a new career. A driven professional with 6 and a half years of experience as an Operations Manager with previous year being awarded Operations Manager of the Year at our facility. Highly experienced in delivering successful improvements in business operations, quality, and team development.
Overview
7
7
years of professional experience
Work History
Operations Manager
Target Distribution
Indianapolis, IN
04.2022 - Current
- Identified key training gaps causing underperformance in new hires, and then created and enforced enhanced training protocols to ensure comprehensive knowledge transfer. This initiative effectively boosted productivity levels and enhanced employee retention.
- Developed and executed a successful pilot program resulting in enhanced departmental KPIs. Program secured capital funding following presentation of findings to corporate executives.
- Employed ROC analysis and GEMBA tracking to enhance performance KPIs, while simultaneously achieving the top position for all building-wide KPIs.
- Created and deployed a comprehensive building-wide tracking sheet that facilitates KPI management, allowing supervisors to reclaim two hours each workday.
- Reduced departmental quality outages by 37% through effective team management, resulting in improved team performance. Set new benchmarks for network records.
Operations Manager
Home Depot
Lafayette, IN
11.2019 - 04.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals through the P&L.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Operations Manager
Rural King
Greenwood, IN
11.2017 - 11.2019
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Replenished inventory to maintain par levels.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Built talented and successful team that increased department sales.
Education
Bachelor of Science - Business Administration And Management
Saint Joseph's College
Rensselaer, INSkills
- Process improvement strategies
- Policies and procedures implementation
- Staff training and development
- Customer relationship management
- Production Optimization
- P&L Management
Timeline
Operations Manager
Target Distribution
04.2022 - Current
Operations Manager
Home Depot
11.2019 - 04.2022
Operations Manager
Rural King
11.2017 - 11.2019
Bachelor of Science - Business Administration And Management
Saint Joseph's College
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