Hue-Trang Le-Ho
Stone Mountain,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SIDA Office Compliance Agent position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Senior Customer Service Gate Agent
Delta Airlines, Inc.
Atlanta
09.2011 - Current
- Handled flight responsibilities for Air France (AF), KLM, Aeromexico (AM), Japan Airlines (JL) ensuring check-in and boarding goes smoothly.
- Monitored flight status updates, ensuring timely communication of delays and gate changes to affected passengers.
- Facilitated the boarding process for secure and on-time departure..
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
Additional Jobs Responsibilities
Delta Airlines, Inc.
Atlanta, GA
06.2001 - 09.2011
- Handled Transit Without Visa (TWOV)
- Mitigate to reduce immigration finesfor out of compliance.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Entered data, generated reports cost saving fines and tracking documents.
- Developed and maintained effective relationships with internal and external customers.
Customer Service Agent
Delta Airlines, Inc.
Atlanta
10.1994 - 05.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction in Federal Inspection Station (FIS).
- Performed administrative duties such as scheduling daily assignments for agents.
- Managed flight reservation, ensuring accurate bookings, and timely updates.
- Provided real-time assistance during flight delays, maintaining clear communication with passengers.
- Trained new agents regarding company operations, policies and services.
Education
Bachelor of Arts - Finance
Georgia State University
Atlanta, GA08.2000
Bachelor of Science - Electronic Engineering Technology
DeVry Institute Of Technology
Decatur, GA06.1989
Languages
Vietnamese
Native or Bilingual
Interests
- Gardening
- Reading
- Travel
Timeline
Senior Customer Service Gate Agent
Delta Airlines, Inc.
09.2011 - Current
Additional Jobs Responsibilities
Delta Airlines, Inc.
06.2001 - 09.2011
Customer Service Agent
Delta Airlines, Inc.
10.1994 - 05.2001
Bachelor of Arts - Finance
Georgia State University
Bachelor of Science - Electronic Engineering Technology
DeVry Institute Of Technology