Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hugh McPherson

Tallahassee,FL

Summary

Outgoing Wireless Sales Associate offering five years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. A great team player with a positive attitude and in-depth knowledge of communications industry.

Overview

5
5
years of professional experience

Work History

Mobile Sales Associate

Best Buy
09.2021 - Current
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.


Shift Leader

Walgreens
07.2019 - 09.2021
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Student Manager

Vystar
04.2018 - 06.2019
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2024

Skills

  • Explaining Benefits
  • Pricing Plans
  • Customer Service and Assistance
  • Conflict Resolution Techniques
  • Sales Expertise
  • Microsoft Excel
  • Consultative Sales
  • Product Demonstration

Timeline

Mobile Sales Associate

Best Buy
09.2021 - Current

Shift Leader

Walgreens
07.2019 - 09.2021

Student Manager

Vystar
04.2018 - 06.2019

High School Diploma -

Florida Agricultural And Mechanical University

Similar Profiles

CREATE PROFILE
Hugh McPherson