Hugo Campos
CA
Summary
I have 20+ years of experience in Customer Care and 17+ years of experience in sales. Proven track record of consistently exceeding goals and delivering top-notch job performance. I've established myself as a proven mentor and educator, which involved guiding and supporting others in a way that fosters their growth and success. I am seeking a Hotel Sales position to leverage my strong customer service and sales skills in the hospitality industry
Overview
10
10
years of professional experience
Work History
Sales and Operations Specialist
Cox Residential
10.2022 - Current
- Developed a training curriculum.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Retention Specialist
Cox Business
08.2021 - 10.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Solutions Specialist
Cox Residential
06.2014 - 08.2021
- Maintained strong relationships with existing customers by delivering exceptional service and support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Recommended new products and services to customers.
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Team building
- Time Management
- Reliability
- Attention to Detail
- Multitasking
Accomplishments
- Honored as the Most Inspirational Leader for 2023.
- Winner Circle Recipient 2017,2018,2019.
- Named MVP of our training class and closing the most sales.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Operations Specialist
Cox Residential
10.2022 - Current
Retention Specialist
Cox Business
08.2021 - 10.2022
Solutions Specialist
Cox Residential
06.2014 - 08.2021
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