Hi, I’m
Hugo Campos
Santa Ana,CA
Summary
I have 20+ years of experience in Customer Care and 17+ years of experience in sales. Proven track record of consistently exceeding goals and delivering top-notch job performance. I've established myself as a proven mentor and educator, which involved guiding and supporting others in a way that fosters their growth and success. I am seeking a Hotel Sales position to leverage my strong customer service and sales skills in the hospitality industry
Overview
10
years of professional experience
Work History
Cox Residential
Sales and Operations Specialist
10.2022 - Current
Job overview
- Developed a training curriculum.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Finished 2023 with 108% to goal in Revenue and 107% to goal in PSU
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Cox Business
Retention Specialist
08.2021 - 10.2022
Job overview
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Consistently finishing as one of the top reps in revenue with a combination of strategic planning, execution, and ongoing improvement.
- By balancing our company's goals with the customer's needs, I was able to create contracts that are both profitable and satisfactory, fostering a positive and productive business relationship
- Averaged a total number of calls ranging from 10-15 per day
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Cox Residential
Solutions Specialist
06.2014 - 08.2021
Job overview
- Winner Circle Recipient 2017,2018 and 2019.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Built strong relationships with real estate agents to create a steady stream of business. Networking effectively was key to maintaining and growing those connections.
- Finished 2020 with 154% to goal in Revenue and 135% in PSU
- Answered customer questions about billing, account issues and upgrade possibilities.
Education
Santa Ana High School
High School Diploma
05.2001
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Team building
- Time Management
- Reliability
- Multitasking
- Relationship Building
- Process Improvement
- Goal Setting
- Self Motivation
- Adaptability and Flexibility
Accomplishments
- Honored as the Most Inspirational Leader for 2023.
- Winner Circle Recipient 2017,2018,2019.
- Named MVP of our training class and closing the most sales.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Operations Specialist
Cox Residential
10.2022 - Current
Retention Specialist
Cox Business
08.2021 - 10.2022
Solutions Specialist
Cox Residential
06.2014 - 08.2021
Santa Ana High School
High School Diploma
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