Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hugo Diaz Lua

Sacramento,CA

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer satisfaction and process optimization. Demonstrated leadership in mentoring staff and streamlining operations, while fostering strong relationships across teams. Skilled in effective problem resolution and time management, driving significant improvements in workflow and engagement.

Overview

7
7
years of professional experience

Work History

Associate

Amazon
09.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Substitute Teacher

Sacramento City Unified School District
09.2018 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Worked multiple long-term positions and created lesson plans for students.

Process Assistant

Amazon
11.2022 - 09.2023
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Education

Bachelor of Arts - Mathematics

University of California, Riverside
Riverside, CA
06-2016

Skills

  • Time management
  • General computer knowledge
  • Leadership qualities
  • Effective multitasking
  • Effective problem resolution
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Associate

Amazon
09.2023 - Current

Process Assistant

Amazon
11.2022 - 09.2023

Substitute Teacher

Sacramento City Unified School District
09.2018 - Current

Bachelor of Arts - Mathematics

University of California, Riverside

Similar Profiles

CREATE PROFILE