Hugo Gallardo
Sunrise,FL
Summary
Client-focused advisor with 10+ years of experience generating revenue, expanding premium accounts, and building high-trust relationships across asset-based, luxury, and service-driven industries. Proven ability to develop new business opportunities, manage strategic accounts, and translate complex products into clear value propositions. Combines strong commercial instincts with creativity, systems thinking, and a growing focus on AI-enabled sales workflows, scalable growth, and long-term venture development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VIP Sales Consultant
Nissan of Coral Springs
Coral Springs, FL
03.2023 - 12.2025
- Delivered a consultative sales experience tailored to client lifestyle, budget, and asset preferences.
- Built long-term client relationships through personalized service and trust-based communication. Collaborated with finance and insurance teams to streamline deal structures.
- Training salesman, consultants and overall staff to perform a develop and keep highers KPI's and clientele retention using my experience from the aviation industry and white gloves experiences.
- Instruct and guide clientele towards their best decision based on vehicle and affordability base on their situation, tasted and personality,
- Handle Precise negotiation and closing skills with clientele, Lenders, insurance brokers,Body shops, Mechanics shops and customization shops as well.
- Optimization and license to sell the brands the Automall provides such as GMC, Honda, Nissan, Kia.
Concierge
Go Rentals
Opa-locka, FL
07.2021 - 03.2023
- Delivered concierge-level service to UHNW individuals and aviation partners. Actively visited and managed key accounts including FBOs and ultra-luxury residential buildings throughout Miami.
- Private Aviation & Luxury
- Collaborated with cross-functional teams to align services with client needs and expectations.
- Trained and mentored junior consultants on best practices in client relations and service delivery.
- Analyzed client feedback to identify areas for improvement in service offerings and operational processes.
- Led initiatives to streamline workflows, increasing efficiency in client onboarding processes.
- Vehicle Planeside service provider with white glove service meet and greet.
Store Manager
Metro by T-Mobile
01.2021 - 08.2022
- Led sales operations and team coaching for a high-volume location. Ranked #2 nationwide in sales performance and customer retention across all Metro locations.
- Analyzed sales reports to identify trends, improve stock levels, and optimize merchandising strategies.
- Implemented loss prevention measures to minimize shrinkage and protect store assets effectively.
- Collaborated with marketing teams to launch promotional campaigns that increased foot traffic and sales conversions.
- Conducted regular performance evaluations to promote employee development and maintain high team morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Warehouse Manager
ITG Communications
Boston, MA
09.2019 - 11.2021
- Oversaw daily warehouse operations, ensuring efficiency and adherence to safety protocols.
- Implemented inventory management systems, improving accuracy and reducing discrepancies.
- Trained and mentored staff on best practices for order fulfillment and equipment use.
- Streamlined shipping processes, enhancing delivery times and customer satisfaction.
- Developed and enforced standard operating procedures for warehouse activities.
- Coordinated with cross-functional teams to optimize supply chain logistics and workflow.
Broker Sales Representative
Primerica
Doral, FL
12.2018 - 01.2021
- Developed and maintained strong client relationships to enhance sales opportunities.
- Analyzed market trends to identify new business prospects and strategic partnerships.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
- Conducted product presentations and training sessions for clients to drive engagement and understanding.
- Remote Closing
- Negotiated contract terms with clients, ensuring alignment with company policies and profitability goals.
- Led a team of junior representatives, providing mentorship and support for professional development.
Project Assistant
NN Marine Services
Fort Lauderdale, FL
08.2015 - 11.2018
- Streamlined reporting processes to improve efficiency and accuracy of updates.
- Facilitated communication between stakeholders to enhance collaboration and clarity.
- Supported the development of project plans, outlining objectives and timelines.
- Mentored junior staff in best practices for project management tools and methodologies.
- Led initiatives to optimize workflow processes, reducing bottlenecks in operations.
- Analyzed project performance metrics to identify areas for improvement and strategic adjustments.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
Education
No Degree - Finance
Nova Southeastern University
Davie, FL03-2020
Diploma - High School
Plantation High School
Plantation, FL08-2016
Skills
- Client Advisory & High-Ticket Sales
- Business Development & Account Expansion
- Relationship Management with the UHNW
- Objection handling
- CRM proficiency
- Customer relationship management
- Revenue Growth & Pipeline Strategy
- AI Enabled CRM & Sales Workflows
- Process Optimization
- Crypto Management
- Creative Problem Solving
- Time management
Accomplishments
- Ranked #2 in the nation for 2021 as Metro by T-mobile Store manager.
- Go Rentals - Performance of the Year
- Nissan Award of Excellence 2024
- Supervised team of 10 sales consultant staff members as sales manager at Nissan of St Augustine
Certification
Florida Life, Health & Variable Annuities License (2-14 / 2-15) – Earned at age 18 (Primerica, prior/inactive)
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Arabic
Elementary
Italian
Limited Working
English
Native or Bilingual
Timeline
VIP Sales Consultant
Nissan of Coral Springs
03.2023 - 12.2025
Concierge
Go Rentals
07.2021 - 03.2023
Store Manager
Metro by T-Mobile
01.2021 - 08.2022
Warehouse Manager
ITG Communications
09.2019 - 11.2021
Broker Sales Representative
Primerica
12.2018 - 01.2021
Project Assistant
NN Marine Services
08.2015 - 11.2018
No Degree - Finance
Nova Southeastern University
Diploma - High School
Plantation High School
ADDITIONAL INTERESTS & PERSONAL DEVELOPMENT
Visual design and sketching, music, reading in finance and technology, car enthusiast and building scalable systems that combine creativity, AI, and commercial strategy and trading stocks, ETFs for fun, Like reading books, learning different languages, Play piano, House Music, Biking, Dirt bikes, in the process of learning how to Flight Airplanes and get my pilots license, Philanthropy and Collaborate with Animal Shelters and other charities projects such as Little house foundation.