Hugo Hernandez
Tinley Park,IL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Sales Representative
Napleton Honda
Oak Lawn, IL
05.2022 - Current
- Finalized sales contracts through effective negotiation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Tailored selling techniques to boost service purchases among both new and returning clients.
- Instructed new team members on processes to enhance profitability.
- Delivered exceptional customer service through timely responses to phone and email inquiries.
- Initiated contact with target customers via cold calls, highlighting products and services.
- Negotiated deals and handled complaints or objections.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Manager
Hennes & Mauritz
Aurora, Illinois
11.2016 - 05.2022
- Partnered with departments to establish strategic plans for successful projects.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Set challenging objectives for employees to surpass business targets.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
Bachelor of Arts - Business Management
Aurora University
Aurora, IL05-2018
Bachelor of Arts - Business Management
Joliet Junior College
Joliet, IL08-2016
Skills
- Sales closing
- Time management
- Prospecting clients
- Relationship building
- Customer service
- Adaptive selling techniques
Languages
Spanish
Professional
Timeline
Sales Representative
Napleton Honda
05.2022 - Current
Sales Manager
Hennes & Mauritz
11.2016 - 05.2022
Bachelor of Arts - Business Management
Aurora University
Bachelor of Arts - Business Management
Joliet Junior College
Similar Profiles
Husam ZayyadHusam Zayyad
Sales Floor Manager at Napleton Honda Of River OaksSales Floor Manager at Napleton Honda Of River Oaks
Noor AllanNoor Allan
Sales and Leasing Consultant at Ed Napleton HondaSales and Leasing Consultant at Ed Napleton Honda
Monica MartisekMonica Martisek
Finance Manager at Ed Napleton HondaFinance Manager at Ed Napleton Honda