Hugo Navarro
Austin,TX
Summary
Seeking a challenging role in a dynamic organization where I can apply my strong analytical, strategic planning, leadership, sales, and positivity to drive operational efficiency, enhance profitability, and contribute to the overall success of the company by building trusting relationships with clients and teams. Dedicated to fostering team and community growth while driving sustainable development within my company.
Overview
9
9
years of professional experience
Work History
STUDIO DIRECTOR
REGYMEN
AUSTIN, TX
01.2022 - Current
- Enhancing profitability by organizing and delivering an appropriate range of fitness activities and programs
- Conducted over 25 personalized sales meetings per week, one-on-one presentations or group presentations to achieved between 40-50% closing rate on generated leads
- Proficient in utilizing CRM software to streamline lead management, track sales activities, and analyze performance metrics, facilitating informed decision-making and maximizing sales effectiveness.
- Maintained high customer service standards for a diverse clientele base of 350-450 members, ensuring exceptional satisfaction and retention through attentive support and personalized assistance.
- optimizing business profitability through astute team management/leadership strategies, including resource allocation, skill development, and goal alignment. Successfully cultivated a high-performance culture aimed at driving sustainable growth
- Utilized a multi-channel prospecting approach encompassing personalized email outreach, strategic calling campaigns, and community engagement initiatives to effectively target and convert leads, driving consistent growth in gym memberships and revenue
- Dealing with inquiries, complaints, and emergencies
- Efficiently managing staff schedules to optimize work performance and productivity
- Vigilantly monitoring key performance indicators (KPIs) to ensure sales success and achieve targets.
ASSISTANT TEAM LEAD /NUTRITION COACH
REGYMEN
AUSTIN, TX
04.2021 - 12.2022
- Greeted members and guests promptly, and enthusiastically to create a friendly positive entrance into the REGYMEN studio
- Creating marketing events for the company and generating leads
- Conducted telephone inquiries/follow-up calls/customer care calls
- Worked with staff to help achieve the best outcome and experience for members
- Established good rapport with new prospective clients to sign up for gym memberships and keep clients for a long period of time at REGYMEN
- Engaging with customers in Presentations with 1-8 people to guide customers through the buying process
- Assisting in developing and implementing plans and goals for the department to hit sales goals, generate new leads, and maximize member retention
- Handle social media posts to produce marketing material for potential leads and engage with the current audience.
FITNESS COACH/NUTRITION COACH
REGYMEN
AUSTIN, TX
09.2021 - 12.2021
- Scheduling meetings with clients to go over data to make better health choices towards health and nutrition
- Manage 40 plus clients regarding nutrition and fitness plans
- Taught clients how to use fitness trackers to track macros to achieve desired results
- Delivering pre-designed workouts to groups of up to 36 clients
- Responsible for creating positive, high energy, and fun environment for REGYMEN Studio
- Educating a variety of clients to make smarter choices regarding food.
IN STORE SHOPPER
HEB
AUSTIN, TX
02.2019 - 12.2021
- Provided Great customer service well selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures
- Helped trained associates and got them to meet job requirements
- Maintained professionalism and great customer service attitude well dealing with disgruntled customers
- Executed outing Packages, groceries, merchandise from the Store to customers vehicle
- Provided excellent customer service well handling phone calls with customers.
PERSONAL TRAINER
LA FITNESS
AUSTIN, TX
05.2021 - 10.2021
- Responsibility is to design customized workout programs and train our members based on their needs
- Able to provide Great customer service
- Responsible for educating clients and enforcing policies regarding the safe and proper use of equipment
- Able to develop, document, and implement one-on-one, partner, or group workout programs that match the needs and goals of clients.
SALES ASSOCIATE
ORANGE THEORY FITNESS
AUSTIN, TX
02.2020 - 02.2021
- Conducted telephone inquiries/follow up calls/customer care calls
- Greeted members and guests promptly, enthusiastically to create a friendly positive entrance into the OTF studio
- Responsible for processing accurate cash and credit card transactions
- Accomplished Marketing in the community to spread the Orange Theory brand and acquire new leads to bring into the studio
- Leads OTF studio previews with prospects and/or fitness program holders
- Established good rapport with new prospective clients to sign up for gym memberships and keep clients for a long period of time at Orange Theory
- Worked closely with Fitness Team to ensure that compliance processes are fulfilled.
YOUTH PROGRAM ASSISTANT
FOUNDATION COMMUNITES
AUSTIN, TX
08.2015 - 06.2019
- Provided direct support to help develop and implement after-school and summer program curriculum, which included organizing and/or facilitating activities in the program
- Led daily activities including homework/academic assistance, fitness, reading and enrichment
- Maintained on-going communication with St
- Elmo Elementary faculty and staff to develop, implement, and evaluate youth driven programming
- Coordinated and conducted on-site outreach activities with families
- Monitored and maintained database to track the effectiveness of the after school program
- Lead Bi-weekly food pantry program for over 60 people
- Administered first aid to children 4-11 years old.
Education
Associate of Applied Science - Business Administration
Austin Community College
Austin, TX12-2024
ASSOCIATE OF APPLIED SCIENCE IN CRIMINAL JUSTICE -
AUSTIN COMMUNITY COLLEGE
12.2018
Skills
- Prospecting
- KPI Analysis & Optimization
- Customer service
- CRM Software
- Relationship Building
- Lead generation
- Mentoring and Coaching
- Team Management
- Team Collaboration
- Problem-Solving
- Public speaking
Ethnicity
Hispanic
Birthdate
12/17/96
Timeline
STUDIO DIRECTOR
REGYMEN
01.2022 - Current
FITNESS COACH/NUTRITION COACH
REGYMEN
09.2021 - 12.2021
PERSONAL TRAINER
LA FITNESS
05.2021 - 10.2021
ASSISTANT TEAM LEAD /NUTRITION COACH
REGYMEN
04.2021 - 12.2022
SALES ASSOCIATE
ORANGE THEORY FITNESS
02.2020 - 02.2021
IN STORE SHOPPER
HEB
02.2019 - 12.2021
YOUTH PROGRAM ASSISTANT
FOUNDATION COMMUNITES
08.2015 - 06.2019
Associate of Applied Science - Business Administration
Austin Community College
ASSOCIATE OF APPLIED SCIENCE IN CRIMINAL JUSTICE -
AUSTIN COMMUNITY COLLEGE
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