Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Hugo Rojas

Management
Ronkonkoma,NY

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

GNERAL MANAGER

Del Fuego
07.2015 - 03.2023
  • Oversee day to day operations of entire restaurant including front and back of house
  • Optimize profits by controlling food, beverage, and labor costs
  • Provide leadership and direction to all employees to ensure efficient workflow
  • Liaison with vendors to place orders, schedule deliveries, and maintain positive relationships
  • Conduct weekly inventory to keep accurate records of on hand goods and maintain accurate pars
  • Maintain conflict management and risk management for all employees
  • Manage guest feedback in a professional and courteous manner to ensure excellent customer service and satisfaction
  • Effective management of operations, P&L management, and employees
  • Handle onboarding procedures including: Interviewing, new hire paperwork, orientation, trainer/trainee scheduling
  • Responsible for employee relations: weekly FOH schedule, vacation requests, weekly payroll, and manage all employee concerns
  • Supervise team of 30-40 employees per shift
  • Analyze process flows and developed procedures to increase efficiency
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

SOU-CHEF

Del Fuego
10.2011 - 07.2015
  • Oversee day to day operations of BOH
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Participated in food tastings and taste tests.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Utilized culinary techniques to create visually appealing dishes.
  • Disciplined and dedicated to meeting high-quality standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Implemented successful cross-marketing strategies such as food and wine pairings.
  • Trained and managed kitchen personnel and supervised related culinary activity.

Education

Bachelor of Arts - Economics

Stony Brook University
Stony Brook, NY
05.2016

Associate of Arts - Business Administration

Suffolk County Community College
Selden, NY
05.2010

High School Diploma -

Smithtown High School East
Saint James, NY
06.2007

Skills

  • Strategic Business Planning/Implementation
  • Client/Vendor Relations
  • Inventory
  • Management Customer Service
  • Interviewing/Hiring/Training
  • Scheduling
  • Project Delegation
  • Advertising Techniques
  • Communication
  • Event Planning

Accomplishments

  • Collaborated with local organizations for fundraising events raising over 100k
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 125 staff members.
  • Instrumental in the opening of 4 other locations

Languages

Spanish
Native or Bilingual

Timeline

GNERAL MANAGER

Del Fuego
07.2015 - 03.2023

SOU-CHEF

Del Fuego
10.2011 - 07.2015

Bachelor of Arts - Economics

Stony Brook University

Associate of Arts - Business Administration

Suffolk County Community College

High School Diploma -

Smithtown High School East

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Hugo RojasManagement