Hugo Romero
International Bussiness Profesional
ATLANTA,GA
Summary
Results-driven professional skilled in guest engagement and team collaboration. Successfully managed multiple tasks in high-pressure environments, ensuring timely service and customer satisfaction through effective communication and problem-solving.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Server
Las Palmas Mexican Restaurante
07.2024 - 06.2026
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Facilitated accurate order processing and delivery, ensuring timely meal service.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Managed cash transactions and processed payments accurately at point of sale.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer feedback effectively, resolving issues to ensure satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Warehouse Assistant
Cargos Logistic
11.2023 - 05.2024
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Assisted in inventory management, ensuring accurate stock levels through regular audits.
- Collaborated with team to optimize order picking processes, reducing turnaround time for shipments.
- Maintained cleanliness and organization of workspaces, adhering to safety protocols at all times.
Food Runner
Capriccio Restaurant
09.2022 - 07.2023
- Delivered food and beverages efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to streamline order accuracy and expedite delivery processes.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Assisted in training new food runners on restaurant procedures and service standards.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
BBA -
Fundacion Universitaria Del Area Andina
Bogota Colombia 05.2001 -
High School Diploma -
Superio Andino Colombia
Bogota Colombia 05.2001 -
Skills
Strong work ethic
Team collaboration
Problem-solving
Exceptional customer service
Cash handling
Guest engagement
Customer service
Warm and friendly
Timeline
Server
Las Palmas Mexican Restaurante
07.2024 - 06.2026
Warehouse Assistant
Cargos Logistic
11.2023 - 05.2024
Food Runner
Capriccio Restaurant
09.2022 - 07.2023
BBA -
Fundacion Universitaria Del Area Andina
05.2001 -
High School Diploma -
Superio Andino Colombia
05.2001 -