Hugo Sanchez
Fair Oaks,California
Summary
Dedicated customer service representative with proven success in problem resolution and first-call resolutions. Committed to leveraging strong active listening and critical thinking skills to enhance customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Blue Shield of CA
Lodi, CA
12.2018 - Current
Managed high-volume inbound calls, resolving customer inquiries efficiently within the concierge department.
Exceeded first-call resolution targets by actively listening to customers concerns and addressing them thoroughly.
Joined the Trader Joes Account Management team since December 2024 assisting their executive's and HR with inquiries and complaints.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Familiar with all systems utilized within customer care.
Consistently met or exceeded performance goals customer service metrics.
Education
Chemistry
Fresno State
Fresno, CAAssociate of Science - Chemistry
San Joaquin Delta College
Stockton, CA06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Customer education
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Blue Shield of CA
12.2018 - Current
Chemistry
Fresno State
Associate of Science - Chemistry
San Joaquin Delta College