Hugo Sanchez
ELPASO,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Assistant Manager
Circle K
ELPASO, TX
08.2021 - Current
- Assisted in managing daily store operations for efficient customer service.
- Trained and mentored new team members on store procedures and policies.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Implemented promotional displays to enhance customer engagement and drive sales.
- Monitored cash handling processes to maintain accuracy and security in transactions.
- Developed staff schedules to align with peak business hours and operational needs.
Cutter
Rudy's BBQ
ELPASO, TX
03.2019 - 07.2021
- Ensured consistency in meat portions for quality control and customer satisfaction.
- Operated slicing equipment to prepare meats for cooking and serving.
- Collaborated with kitchen staff to maintain smooth food preparation processes.
- Followed safety and sanitation standards to ensure a clean work environment.
- Monitored inventory levels of meat products for timely replenishment.
Lead Customer Service Representative
Churchs Chicken
ELPASO, TX
04.2018 - 08.2019
- Supervised customer service team to ensure quality service delivery.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained new staff on company policies and customer interaction techniques.
- Handle cash everyday
- Prepped food daily to keep up with demands of a high volume store
Education
El Dorado High School
El Paso, TXSkills
- Inventory management
- Retail operations
- Customer service
- Cash handling
- Customer relationship management
- Customer engagement
- Complaint resolution
- Staff training
- Staff development
- Team leadership
- Team building
- Team collaboration
- Scheduling and planning
- Scheduling optimization
- Task delegation
- Recruitment and hiring
- Effective communication
- Time management
- Multitasking
- Problem solving
- Customer rapport
- Team motivation techniques
Affiliations
- Soccer Team Manager — Leadership, organization, and team coordination
- Soccer Player — Teamwork, discipline, and time management
- Church Involvement — Community engagement and service
- Family-Oriented — Responsibility, commitment, and strong interpersonal skills
Languages
English
Professional
Spanish
Professional
Certification
- TABC
- MANAGER SERV SAFE
References
References available upon request.
Timeline
Assistant Manager
Circle K
08.2021 - Current
Cutter
Rudy's BBQ
03.2019 - 07.2021
Lead Customer Service Representative
Churchs Chicken
04.2018 - 08.2019
El Dorado High School