Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Affiliations
Languages
References
Timeline
Generic

Hugo Sulbaran

Central Florida Area,FL

Summary

Experienced professional specializing in 700/800 MHz Public Safety BDA and DAS sales and support. Proven expertise in iBwave Level 2 Certified, DAS installation, project management, and RF lead/construction lead roles. Anritsu-certified Site Master for line sweeps and PiM Master for PiM testing. Skilled in data collection, post-processing, and testing. Friendly and outgoing sales engineer with excellent presentation and interpersonal skills to convey technical knowledge to end-users and c-level executives. Extensive education and experience with product to leverage product line to customers.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Engineer

Nextivity
Miami, United States
01.2023 - Current
  • Provide technical expertise and support to the sales team, clients, and partners. Develop and deliver product demonstrations, presentations, and technical proposals.
  • Keeping the sales opportunities updated in Salesforce to track the report every month.
  • Identify customer needs and design tailored solutions to meet those needs.
  • Collaborate with the RSD of my territory to drive market penetration and achieve sales targets, focused on Cellular and Public Safety solutions.
  • Conduct training sessions for clients and partners on product usage and best practices.
  • Troubleshoot and resolve technical issues for clients, ensuring high levels of customer satisfaction.
  • Stay updated with industry trends and advancements to effectively communicate product benefits and competitive advantages.
  • Successfully increased market share in the Southeast and winner of the 'Best Performing Sales Team Award, 2023'.

Sales Engineer and Technical Support

Comba Telecom
, United States
09.2020 - 01.2023
  • Preparing and developing technical presentations to explain our company's products or services to customers.
  • Collaborating with sales teams to understand customer requirements and provide sales support.
  • Helping customers who have problems with installed products and recommending improved or upgraded.
  • Reviewing and designing in-building distributed antenna systems (DAS) using iBwave software.
  • Responding to Technical Support inquiries via email or phone. DAS troubleshooting and formulation of recommendations for performance improvement of existing systems.
  • BDA/DAS - ROM, BOM Creations for PS and Cellular.
  • Helping clients onsite, doing analysis and commissioning using portable test equipment.

Presales Engineer - Technical Support

Fiplex Communications
Miami/Fort Lauderdale Area
06.2019 - 09.2020
  • Collaborating with the sales support and account team, helping as technical support with customer presentations. In addition, determining the technical requirements to meet client goals and acting as a liaison between the organization's sales/business development and engineering groups.
  • Helping customers as technical support over the phone and remotely on their needs, doing commissioning, installation, and troubleshooting as well. RMA Process Head, Lead.
  • Helping the customer in opening and reporting the RMAs, also taking care of the complete process and stating of the RMAs from the beginning until dispatching.

Technical Business Development Manager

DAS EveryWhere, LLC
Miami/Fort Lauderdale Area
01.2018 - 06.2019
  • Program Management
  • Project Management
  • RF systems design, installation, commissioning and optimization
  • Enterprise WiFi network for both public internet access and highly sensitive networks
  • Some of the features are multi-layered access points with independent access control configurations per SSID
  • Public Safety DAS (local/state & federal law enforcement, emergency responders and others)
  • Wireless Service Providers dedicated (only one WSP) and neutral host (multiple WSPs) Distributed Antenna Systems (DASs)
  • These services are provided for both indoor DAS (iDAS) and outdoor DAS (oDAS)
  • Wireless infrastructure site surveys, testing, link budget analysis, sectorization, smart power allocations, benchmark data collection, and much more
  • Original Equipment Manufacturers (OEMs) Factory Acceptance Test (FAT) Training services
  • Staff Augmentation

RF DAS Technician

SOUTH SECURITY INC
Miami/Fort Lauderdale Area
03.2017 - 01.2018
  • DAS Public Safety Installation and Commissioning of West District Gables Soleste 1 and Soleste 2 in Coral Gables, Florida.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Developed detailed reports documenting test results for analysis by engineers.

Manager of Engineering Sales Florida Market

NeoGeneration Wireless Services,LLC
Miami/Fort Lauderdale Area
06.2016 - 12.2016
  • Technical Sales, In-Building/DAS, New Business Development in the Florida Market
  • Strategic Consulting, including business plan and sales strategy development
  • Advising new businesses on the formation of corporations and business structures, drafting privacy policies, and structuring commercial transactions.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

RF DAS Remote Field Tech

Creospan Inc.
03.2014 - 02.2015
  • RF Lead of DAS Ion-B Installation on at Pheasant Lane Mall - Nashua NH
  • DAS System - ION B MIMO Installation
  • Troubleshooting and commission in-building wireless systems
  • Performing coax and fiber cable sweeps and PIM Test
  • Collecting site survey data (spectrum snapshots, signal measurements, photos, etc.)
  • Inspecting installation quality and provide feedback to Project Engineer
  • Collecting repair and/or project close-out data (RF measurements, photos, DAS setting snapshots, etc.)
  • Assisting in the development of processes to save time and improve project efficiencies
  • Working with engineering team to gather information needed to complete installation such as material quantities and measurements
  • Assisting in determining any additional contractor needs

SMC VAS Operator

Telefonica Global Solutions
10.2013 - 02.2014
  • Responsible for expediting tickets, assigning engineers to complete tasks and customer service
  • Management of tickets, both creating new incident reports and updating existing tickets
  • Monitor company mailbox for event notifications and e-mails from customers reporting issues
  • Assisting at the in-house helpdesk providing technical support by phone and in person to the facilities staff
  • Supporting clients doing Hand and Eyes
  • (Hard Drives replacements, inventory report, backup swap tapes)
  • Monitoring Clients Backups using HP DATA PROTECTOR and Legato Interfaces
  • Monitoring circuit connectivity for 44 costumers based in USA using SOLARWINDS interface
  • Monitoring DHL CSP
  • Escorting clients to the Cages

Field Technician at Sprint/Ericsson

Apex Systems
06.2013 - 08.2013
  • Developed proficiency in primary skills of customer relations, basic electricity, basic electronics, basic telephony, radio principles for CDMA and LTE, and basic principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems
  • Followed detailed method of procedures (MOP) and practices to perform routine maintenance on all radio interface equipment
  • Performed Service Assurance work on all radio interface network elements
  • Interpret the alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service disruption and impact to customer
  • Developed proficiency with inventory tools and procedures
  • Able to trouble shoot AC and DC power systems including tower light controllers
  • Met expectations with regards to behaviour and administrative facets of the position
  • Multi-tasked and maintained composure in stressful and demanding work environment
  • Exercised flexibility and resourcefulness (with assistance from others) in challenging and/or perplexing situations
  • Worked outside of normal business hours (ie: shift work), to include maintenance window and weekends if needed
  • 24/7 On Call
  • Identified all colors associated with telecommunications cable and equipment indicator lights
  • Drove long distances on and off road
  • Transported equipment and able to lift and carry up to 50 lbs
  • Climbed ladders and steep staircases
  • Worked in remote and challenging locations including, but not limited to: rooftops, vaults, and all types of geographic locations
  • Executed good oral and written communications skills
  • Utilized field operations specific trouble ticket and network database systems
  • Demonstrated working knowledge of wireless networking systems
  • Demonstrated computer literacy skills by utilizing multiple applications, drafted emails and manipulated Microsoft Word and Excel

Baseline Technician (Verizon Wireless)

Insight Global
South Florida Market
05.2010 - 11.2012
  • Drive Tester Data Collection and Post Processing for South Florida Market
  • Baseline Technician
  • Miami, NAPLES and Ft.Myers markets
  • In this position I was driving approximately 80% to 90% of the time
  • Tasks included performing the competitive assessment of key cellular/PCS competitors encompassing all major wireless technologies
  • Site audit, pre and post drive test, data collection, post processing, test route definition, voice and data carrier add-ons, LTE spectrum clearance
  • New CDMA/EvDO and LTE site integration
  • LTE iRAT/eHRPD testing
  • Base station swaps equipment testing
  • I worked closely w/ System Performance in resolving customer complaints 1X/EvDO/LTE
  • IPV6 LTE testing
  • Assisted System Performance Engineer's in analyzing data collected for the purpose of improving system quality

RF LEAD

BCI Communications
Jessup, MD
01.2009 - 01.2010
  • RF Lead - Technician III on WMATA (Washington DC Metro System DAS Installation Project and MBTA Boston Metro System)
  • CW Test UL/DL for different carriers, Data Collection using Wireless Pro Software on GSM,CDMA,UMTS, Technology CELL,PCS,AWS Band on Continues Call Mode and Scanning channels mode
  • Data Post Processing using Wireless Pro for each station and carriers to check RSSI,VQE,FER,TxPwr,RxQual

Drive Tester Technician

BCI Communications
Jessup, MD
01.2007 - 01.2008
  • Drive Tester Technician - BaWa Market - 4G SAMSUNG-SPRINT WiMAX PROJECT - Technician II
  • Driving to sites and testing the throughputs DL/UL Rates using X-CAL software and WiMAX Express Card
  • Driving each sector, doing stationary test, collecting DL/UL rates.
  • Driving each sector, doing radial tests to check the coverage and throughput rates (DL/RATE).
  • Driving on Circular CW and CCW direction to perform the Intra-Handover Sector Test and Throughput ( alpha to beta , beta to gamma and gamma to alpha )
  • Screenshots of the DRM files (data collected)
  • Generating Plots, Compare To Grid and SAP's of each site using PlaNet Mentum
  • Generation of the Site Level Routes (maps) of the sites to drive using MapInfo and PlaNet
  • Upload the data (map, DRM files, compare to grid, SAP) of each site to FTP Samsung Server
  • Installation and Commissioning, Close Packages, Pictures for RAS installation
  • WiMax Installation and Commissioning Training by Samsung Certification.

Drive Tester (Sprint-Nextel Contractor)

McNeal Professional Staffing
McLean, VA
01.2006 - 01.2007
  • Driving to cell sites and testing IDEN and 4G (Motorola System)
  • Data Collection with the Agilent Data Collection software, along with multiple scanners while testing the coverage area for (RSSI) signals strength and (SQE) signal quality
  • Trouble ticket testing involving muted calls, cross talk and dropped calls
  • Collect data from the cell towers using a LAPTOP and Agilent E6474/other data collection tools
  • Data Collect (FOLLOW DATA mode and MONITOR MANY and SCANNIG CHANNELS mode)
  • Some Analyze Drive Test data with ACTIX Software
  • Street Atlas Version 2004, 2005, 2006,2007
  • PCTEL experience
  • (Laptops and cell phone)

Drive Tester Data Collection

Global Wireless Solutions, Inc.
Reston, VA
03.2005 - 03.2006
  • WiMAX Data Collection using XCAL Data Collection software on Clearwire Market.
  • Data Collection with COMARCO Data Collection software, along with multiple scanners, while testing the coverage area for (RSSI) signal strength and (SQE) signal quality for ATT Market.

Drive Tester (Cingular Contractor)

Hudson
01.2004 - 01.2005
  • Driver Tester
  • Driving to cell sites and testing area GSM and TDMA Technologies
  • Collect data from the cell towers using a LAPTOP
  • Analyze Drive Test data

Drive Tester (Cingular 911 Project)

TruePosition
01.2003 - 01.2004
  • Driver Tester
  • Driving to cell sites and testing area GSM and TDMA
  • Collect data from the cell towers using a LAPTOP
  • Analyze Drive Test data

Education

A - Information Technology

Florida Career College-Miami
Miami
01.2016

High School Diploma - Science

Virgen del Rosario
01.1993

Skills

  • Sales Engineering
  • Product Demonstration
  • Sales team support
  • Field consulting
  • System Upgrades
  • System Testing
  • Firmware installation
  • Commissioning procedures

Certification

  • General Radiotelephone Operator (GROL)
  • Site Master - Line Sweep
  • iBwave Level 2
  • CelFi Public Safety and Enterprise
  • PIM MASTER measurement
  • JMA Compression Connectors
  • Certified Installer SureCall
  • Essentials of Occupational Safety and Health
  • Comba Public Safety BDA
  • Westell Public Safety - PS Series
  • Fiplex Public Safety BDA

Languages

  • Spanish, Native or Bilingual
  • English, Professional Working

Affiliations

  • Baseball lover
  • Musician and drummer
  • Show and video producer

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Engineer

Nextivity
01.2023 - Current

Sales Engineer and Technical Support

Comba Telecom
09.2020 - 01.2023

Presales Engineer - Technical Support

Fiplex Communications
06.2019 - 09.2020

Technical Business Development Manager

DAS EveryWhere, LLC
01.2018 - 06.2019

RF DAS Technician

SOUTH SECURITY INC
03.2017 - 01.2018

Manager of Engineering Sales Florida Market

NeoGeneration Wireless Services,LLC
06.2016 - 12.2016

RF DAS Remote Field Tech

Creospan Inc.
03.2014 - 02.2015

SMC VAS Operator

Telefonica Global Solutions
10.2013 - 02.2014

Field Technician at Sprint/Ericsson

Apex Systems
06.2013 - 08.2013

Baseline Technician (Verizon Wireless)

Insight Global
05.2010 - 11.2012

RF LEAD

BCI Communications
01.2009 - 01.2010

Drive Tester Technician

BCI Communications
01.2007 - 01.2008

Drive Tester (Sprint-Nextel Contractor)

McNeal Professional Staffing
01.2006 - 01.2007

Drive Tester Data Collection

Global Wireless Solutions, Inc.
03.2005 - 03.2006

Drive Tester (Cingular Contractor)

Hudson
01.2004 - 01.2005

Drive Tester (Cingular 911 Project)

TruePosition
01.2003 - 01.2004

A - Information Technology

Florida Career College-Miami

High School Diploma - Science

Virgen del Rosario

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