Resourceful customer service professional with experience in data entry and Microsoft Excel. Recognized for effectively managing multiple tasks while maintaining high service quality, contributing to increased customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fogo De Chao
Houston, TX
05.2025 - Current
Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
Collaborated with team members to maintain a positive dining environment for guests.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
P.F. Chang's Bistro
Houston, TX
08.2024 - 04.2025
Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Engaged with guests to gather feedback, contributing to continuous improvement of service offerings.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Civil Engineering
Houston City College
Houston, TX
06-2029
Skills
Customer service
Active listening
Critical thinking
Data entry
Microsoft Excel
Product knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
DIY and Home Improvement
I enjoy helping others and giving back to the community
Enjoying the art of baking and pastry-making, experimenting with recipes
Passionate about balancing physical health with mental and emotional wellness