Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Hugo Tzul

Houston

Summary

Resourceful customer service professional with experience in data entry and Microsoft Excel. Recognized for effectively managing multiple tasks while maintaining high service quality, contributing to increased customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Fogo De Chao
Houston, TX
05.2025 - Current
  • Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
  • Collaborated with team members to maintain a positive dining environment for guests.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server

P.F. Chang's Bistro
Houston, TX
08.2024 - 04.2025
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Engaged with guests to gather feedback, contributing to continuous improvement of service offerings.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Science - Civil Engineering

Houston City College
Houston, TX
06-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Product knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Customer Service Representative

Fogo De Chao
05.2025 - Current

Server

P.F. Chang's Bistro
08.2024 - 04.2025

Bachelor of Science - Civil Engineering

Houston City College