Humayara Akter
Elmhurst,US
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience.
Overview
5
5
years of professional experience
Work History
Lead Retail Sales Associate
American Museum of Natural History
Manhattan, NY
04.2024 - Current
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
- Promoted store products by actively engaging customers and providing product demonstrations.
- Collaborated with staff to ensure restocking and replenishment of merchandise.
Team Member
KFC
NY
07.2021 - 03.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Greeted customers and answered questions regarding products and promotions
- Assisted new employees during training sessions.
Education
High School Diploma -
Newtown High School
Queens, NY, US06.2022
Accounting
New York City College of Technology
Brooklyn, NYSkills
- Stocking and Replenishing
- Staff Training
- Safety Understanding
- Equipment Maintenance
- Organizing Work Stations
- Sales and marketing
- Teamwork and collaboration
- Store operations
- Customer service
LANGUAGES
Bengali
Native
Timeline
Lead Retail Sales Associate
American Museum of Natural History
04.2024 - Current
Team Member
KFC
07.2021 - 03.2024
High School Diploma -
Newtown High School
Accounting
New York City College of Technology
VOLUNTEER EXPERIENCE
Newtown High School, Community Service Volunteer, Elmhurst, NY, 2018-09, 2022-06, Maintained accurate records of donations, volunteer hours and other relevant data., Facilitated team building activities to motivate volunteers and build morale., Participated in fundraising events and initiatives to support charitable organizations., Collaborated with other volunteers and organizations to advocate for common causes.