Humberto Ibarra Veitia

• Own the complete sales cycle: prospecting, cold outreach, demos, proposals, negotiations, and deal closure for MenuSifu’s POS technology, integrated payments, and cash discount programs
• Execute high-volume outbound activity including 60 structured cold calls per day (3x/week) and 15 door-to-door canvassing visits per day (2x/week) across the Houston territory
• Successfully convert inbound leads while maintaining a robust outbound pipeline, consistently meeting or exceeding activity and revenue targets
• Partner with IT and implementation teams to ensure seamless client onboarding and high satisfaction
• Serve as a market expert by gathering competitive intelligence and client feedback to refine sales strategies
• Maintain accurate CRM pipeline records and deliver weekly activity & revenue reports to leadership
• Actively participate in the company’s Leadership Track program, demonstrating readiness for rapid career advancement

Train and mentor new bartenders on drink recipes, techniques, service standards, and mixology best practices

• Organize and execute special events (themed nights, live music, guest appearances) to attract members and increase revenue

• Deliver exceptional fine-dining level service, consistently exceeding member expectations and building long-term relationships

• Ensure full compliance with health, safety, and alcohol service regulations while maintaining high standards of cleanliness and organization

• Developed training materials that improved drink consistency and service quality across the bar

• Developed new recipes for seasonal menus.

• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Implemented targeted sales strategies resulting in increased product visibility and demand.
• Trained new sales staff on product knowledge and effective selling techniques.
• Analyzed market trends to identify opportunities for revenue growth and competitive positioning.
• Leveraged CRM systems for better customer tracking, leading to improved follow-up processes and higher conversion rates.

• Managed full store operations, including loan processing, collections, cash handling, and compliance in a regulated financial environment

• Delivered consultative sales and world-class service, educating customers on financial products while maintaining strict regulatory standards

• Analyzed performance metrics monthly and implemented action plans to improve profitability and key result

• Oversaw office inventory management and ensured precise handling of sensitive data.

•Consistently met or exceeded individual sales targets in the first two months through strong product knowledge and relationship building, leading the store to a top performer in the district of operations.

• Provided personalized assistance to customers, created appealing displays, and managed inventory/restocking.

• Processed transactions, exchanges, and returns while maintaining a clean, professional store environment.

• Promoted rapidly from Server to Bartender and earned two wage increases within months due to outstanding performance

• Oversaw bar operations, inventory (alcoholic/non-alcoholic and glassware), menu creation, and handmade cocktail development

• Trained staff, managed FOH team, and collaborated with management on promotions and events to boost profitability

• Delivered personalized fine-dining experiences and maintained responsible alcohol service standards

• Received three wage increases and two promotions in under a year for exceptional service and overall performance

• Prepared and served cocktails, managed bar area, upsold menu items, and ensured seamless kitchen coordination

• Handled high-volume service while maintaining cleanliness, accuracy in transactions, and customer satisfaction

• Built a successful independent teaching business from scratch, acquiring 40+ family clients through networking and referrals

• Designed customized lesson plans for students aged 7+; combined language instruction with critical thinking and engagement strategies

• Used word-of-mouth and social media marketing to expand reach across the city

• Handled escalated inquiries and VIP/key accounts (including PepsiCo Latam, Cisco, Dell, Nestle Latam) in multiple languages, Spanish, English, Portuguese and French.

• Provided guidance to customer service teams and implemented process improvements based on feedback and KPI analysis

• Built strong client relationships and collaborated cross-functionally to resolve complex issues