Humberto Lopez
Palm Desert,CA
Summary
A dynamic professional with a proven track record at Cups Café, I excel in multitasking and exceptional customer service, ensuring high-quality dining experiences. Skilled in POS operations and maintaining cleanliness standards, my approach has significantly enhanced guest satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Server
Cups Café
Palm Desert, CA
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Busser
Rock Wood Grill
Palm Desert, CA
02.2019 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Busser Bar Back and Food Runner
La Brasserie
La Quinta
05.2016 - 06.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Busser
Cliff House
Indian Wells, CA
10.2012 - 11.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Cook Lead
Chop Steakhouse & Bar
Palm Desert, CA
02.2009 - 05.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
English Language - English Language
Collage of The Desert
Palm Desert, CA07.2010
High School Diploma -
Cobaes 19
Mocorito Sinaloa México 07.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Food safety practices
- Table bussing
- Dining area maintenance
- Allergy awareness
- Table setting
- Food station setup
- Menu presentation
- Wine service
- Positive and professional
- Point of sale (POS) system operations
- Positive guest interactions
- Warm and friendly
- Reliability
- Multitasking Abilities
Bilingual
Speak English and Spanish
Timeline
Server
Cups Café
02.2022 - Current
Busser
Rock Wood Grill
02.2019 - Current
Busser Bar Back and Food Runner
La Brasserie
05.2016 - 06.2021
Busser
Cliff House
10.2012 - 11.2016
Cook Lead
Chop Steakhouse & Bar
02.2009 - 05.2014
English Language - English Language
Collage of The Desert
High School Diploma -
Cobaes 19