Humberto sanchez
Los Angeles,CA
Summary
Dynamic General Manager with proven expertise in operations management, team building, and budgeting. Skilled in performance evaluation and problem-solving, driving operational excellence in fast-paced environments.
Overview
18
18
years of professional experience
2012
2012
years of post-secondary education
Work History
General Manager
Burger lounge
Culver City, California
11.2021 - 10.2025
- Managed daily operations and ensured efficient workflow across all departments.
- Supervised staff scheduling and maintained optimal labor levels for service.
- Implemented training programs to enhance team performance and skill development.
- Oversaw compliance with health and safety regulations within the restaurant environment.
- Fostered a positive work culture by encouraging teamwork and open communication.
- Evaluated vendor performance to maintain quality standards in supplies and services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Hospitality Manager
Hometown buffet
Burbank, CA
11.2007 - 10.2019
- Coordinated inventory management and supply ordering for smooth operations.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Implemented health and safety protocols to maintain a safe dining environment.
- Engaged with customers to address concerns and gather feedback effectively.
- Collaborated with kitchen staff to improve menu offerings and presentation.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Education
Huntington Park Highschool
Huntington Park, CASkills
- Operations management
- Budgeting
- Inventory control
- Compliance management
- Staff scheduling
- Team building
- Performance evaluation
- Conflict resolution
- Effective communication
- Employee training
- Problem solving
- Data analysis
- Workflow optimization
- Product analysis
- Recruitment
- Team leadership
- Performance evaluations
- Facility management
- Performance improvement
- Employee development
- Bilingual
- Change implementation
- Relationship building
- Customer experiences
- Deadline oriented
- Verbal and written communication
- Administrative skills
- Team training and development
Timeline
General Manager
Burger lounge
11.2021 - 10.2025
Hospitality Manager
Hometown buffet
11.2007 - 10.2019
Huntington Park Highschool