HUMPHREY KAMANU
Bancroft Neurohealth
Delaware City,DE
1
Language
1
Certification
30
years of professional experience
Program management professional well-prepared for overseeing residential services programs. Extensive experience in enhancing resident satisfaction and operational efficiency. Proven capability in fostering team collaboration and adapting to evolving needs with reliability and flexibility.
Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.
Experienced with overseeing and enhancing residential service programs to ensure optimal resident support. Utilizes effective project management and team coordination to drive program success. Knowledge of developing and implementing strategic initiatives for continuous improvement.
Work History
Program Manager of Residential Services
12 Years 1 Month- Supervised and managed 15 to 25 direct support employees across four programs, ensuring quality care and compliance with organizational standards.
- Process and audit weekly timesheets on the Kronos Payroll System.
- Developed and published individualized support plans (ISPs) and outcomes on Therap to enhance service delivery for individuals supported.
- Manage money and coordinate the daily expenses of four different Programs.
- Coordinate transportation to Day Programs and Employment Sites with other Providers.
- Coordinated transportation logistics for day programs and employment sites, collaborating with multiple providers to ensure timely and efficient services.
Direct Support Professional
3 Years 8 Months- Led cross-functional teams to implement program initiatives, improving service delivery and client satisfaction.
- Planned and updated project timelines to align stakeholder expectations with organizational goals.
- Delivered training sessions for staff to enhance understanding of program protocols and ensure compliance.
- Defined performance monitoring metrics to facilitate continuous improvement and support operational efficiency.
- Defined program performance monitoring metrics to drive continuous improvement and maintain operational efficiency.
Direct Support Professional
5 Years 9 Months- Provided direct support to patients in hygiene, toileting, grooming, meal preparation, and transportation to enhance daily living skills.
- Assist DSPs with Medication passes and maintain accurate MARs per DDDS requirements.
- Provide patients with direct support and logistics including hygiene, toileting, grooming, meal preparation and transportation.
- Address lifestyle concerns and monitor changes in the lives of people we support.
- Monitored and maintained a clean, safe environment for patients to ensure comfort and security.
Residential counselor
11 Years 10 Months- Trained and assisted clients in making healthy dietary choices and created personalized menus to meet individual nutritional needs.
- Coordinated daily activities for clients at the community center.
- Supported clients with household chores and facilitated recreational activities to enhance their quality of life.
- Assessed clients using established evaluation criteria to ensure accurate support.
- Update client case notes on a daily basis.
- Informed relevant staff members about client concerns or additional support needs.
- Maintained strict confidentiality of all clients in a bid to keep their dignity and self-respect intact.
Education
Bsc - Computer Science
Major
Registered Behavior Technician - Applied Behavior Analysis
Certificate - Medical Billing
Major
Assc. - Business Administration
Major
Skills
Client needs analysis
Interpersonal relationships
Client assessment
Collaborative teamwork
Written communication
Program analysis
Mentorship skills
Staff training
Coaching
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Timecard error which led to accurate pay.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Collaborated with team of Caseworkers in the development of Personal Centered Planning.
Certification
CPR, First Aid, Mandt System, Therapeutic Options, CDS, LLAM, CNA
Languages
English
Full Professional
Timeline
Program Manager of Residential Services
Bancroft Neurohealth
09.2014 - CurrentRead More
Direct Support Professional
Bancroft Neurohealth
09.2010 - 05.2014Read More
Direct Support Professional
Community Interactions
07.2008 - 04.2014Read More
Residential counselor
Chimes Delaware
09.1996 - 07.2008Read More
Camden Community College
Assc. from Business Administration
Read More
Dawn Training Institute
Certificate from Medical Billing
Read More
Cheyney University
Bsc from Computer Science
Read More
Rider University
Registered Behavior Technician from Applied Behavior Analysis
Read More