Ginny Mahoney
Goodyear
Summary
Dynamic Program Manager equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Program Manager of Residential Services
AGES
Spokane, WA
09.2018 - 11.2025
- Collaborated with community members to develop and implement service initiatives.
- Monitored program performance and outcomes for successful delivery of services.
- Advocated for social and community service programs to increase awareness and funding.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Led program development for residential services, enhancing service delivery and client satisfaction.
- Managed cross-functional teams to streamline operations and improve service efficiency.
- Developed training programs for staff, promoting best practices in service provision and compliance.
- Oversaw budget management, aligning resources with program goals to maximize impact on community services.
- Coordinated outreach initiatives, increasing awareness of residential services within the community network.
- Enhanced collaboration between departments by initiating regular meetings focused on sharing best practices.
- Led program development for residential services, enhancing client satisfaction and engagement.
- Managed cross-functional teams to implement strategic initiatives, improving service delivery efficiency.
- Boosted staff productivity by providing continuous training and development opportunities.
- Established strong relationships with community partners, expanding the reach of residential services.
- Championed change management initiatives aimed at improving organizational culture within residential services programs.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Designed customized solutions for clients based on unique needs and preferences, enhancing service personalization.
- Enhanced service quality by implementing efficient program management processes and procedures.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Facilitated community partnerships to expand service offerings and enhance resident support systems.
Program Manager
Haven Homes
Medical Lake, WA
09.2012 - 09.2017
- Conducted regular risk assessments to identify potential issues and develop mitigation strategies proactively.
- Led program development for residential services, enhancing service delivery and client satisfaction.
- Managed budget allocations for residential programs, optimizing financial resources while maintaining quality service delivery.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Managed volunteer programs focused on providing community services to underserved populations.
- Assessed community needs and identified resources for social and community service programs.
- Boosted staff productivity by providing continuous training and development opportunities.
- Established strong relationships with community partners, expanding the reach of residential services.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
Community Resource Manager
SL Start
Spokane, WA
2010 - 2011
- Developed and maintained resource tracking systems to ensure efficient utilization of personnel.
- Facilitated communication between departments to align resource needs with strategic objectives.
- Analyzed staffing requirements and implemented solutions to address gaps in resources.
- Monitored project timelines and adjusted resource assignments to meet changing priorities effectively.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
Job Developer and Job Coach
The Artisan's
Spokane, WA
03.2005 - 09.2010
- Developed tailored job opportunities for artisans, enhancing employment outcomes.
- Facilitated workshops to improve job search skills and market readiness.
- Collaborated with local businesses to identify workforce needs and match candidates.
- Streamlined application processes to increase candidate engagement and satisfaction.
- Mentored individuals on career development strategies, fostering self-sufficiency.
- Analyzed labor market trends to inform job placement strategies and initiatives.
- Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Increased job placements by developing customized employment plans for clients.
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Developed comprehensive resource materials on various industries and career options for better client guidance during their job search journey.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Streamlined the job development process by creating effective tracking systems and tools for monitoring progress.
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Mobilized case management system to document service delivery and case progress.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Developed individualized action plans to support clients in achieving career goals.
- Coordinated with local employers to identify job opportunities aligned with client skill sets.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Cultivated relationships with local businesses to expand job offerings and partnerships.
- Developed job placement strategies to connect artisans with employment opportunities.
Program Manager
Haven Homes
Medical Lake, WA
03.1999 - 03.2005
- Facilitated training sessions for team members to promote skill development and knowledge sharing.
- Conducted program evaluations to assess effectiveness and inform future initiatives.
- Coordinated resource allocation and scheduling to optimize project timelines and deliverables.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Ferris High School
Spokane, WA07-1992
Associate of Applied Science -
Spokane Falls Commnunity College
Spokane, WA07-1992
Skills
- Client assessment
- Positive working relationships
- Training and mentoring
- Client advocacy
- Resident support
- Staff performance assessments
- Effective customer communication
- New staff orientation
- Teamwork
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Certified in CPR/AED
- Decision-making
- Relationship building
- Conflict resolution
- Professionalism
- Client needs assessments
- Team building
- Self motivation
- Staff training
- Time management abilities
- Site inspections
- Positive rapport
- Problem-solving
- Multitasking
- Task prioritization
- CPR/AED
- Interpersonal skills
- Interviewing skills
- Goal setting
- Crisis intervention
- Staff supervision
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Program Manager of Residential Services
AGES
09.2018 - 11.2025
Program Manager
Haven Homes
09.2012 - 09.2017
Job Developer and Job Coach
The Artisan's
03.2005 - 09.2010
Program Manager
Haven Homes
03.1999 - 03.2005
Community Resource Manager
SL Start
2010 - 2011
High School Diploma -
Ferris High School
Associate of Applied Science -
Spokane Falls Commnunity College