TOYA JOHNSON
Jonesboro,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Clayton Center Behavior Health -MH/SU
09.2016 - Current
- Assist management with presentation of educational group lectures (monthly)
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Senior Collector
The ROI Companies
02.2012 - 07.2016
- Verified and identified health insurance benefits, claim submission and insurance denials
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Analyzed credit/financial information based upon hospital demographics
- Utilized comprehensive knowledge of various hospital and physician billing systems
- Developed customized action plans for each debtor''s unique financial situation, facilitating prompt resolution of outstanding balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.
- Maintained strict compliance with HIPAA and FDCPA regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
Senior Store Clerk
G&G Liquors
01.2005 - 12.2010
- Oversee production of sales and reconciliation monthly report
- Adhere to State of Maryland age restrictions and policies
- Maintain daily communication with local customers and distribution delivery companies
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Operations Agent
America West Airlines
02.2002 - 05.2008
- Performed other tasks requested by pilots as they related to airport issues and concerns
- Conducted departure and arrival briefings.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
- Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
- Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
Education
High School Diploma - Business Administration
Lake Clifton High School
Baltimore, MD07.2000
Skills
- Aviation Operations
- Multitasking Abilities
- Paraprofessional
- Team oriented
- Customer service
- Analytical thinker
- Client assessment
- Written and verbal communication
- Training and mentoring
- Reliability
- Payroll procedure oversight
- Problem-Solving
References
Furnished upon Request
Awards
- CPI/First Aid Certification, 2007-2008
- Recognition Awards for over exceeding monthly budget, year-year
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Program Manager of Residential Services
Clayton Center Behavior Health -MH/SU
09.2016 - Current
Senior Collector
The ROI Companies
02.2012 - 07.2016
Senior Store Clerk
G&G Liquors
01.2005 - 12.2010
Operations Agent
America West Airlines
02.2002 - 05.2008
- First Aid Certification
- CPR/AED Certification
High School Diploma - Business Administration
Lake Clifton High School
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