Nishelle Smith
Philadelphia,Pennsylvania
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a part-time position.
Overview
28
28
years of professional experience
Work History
Intake Specialist
Merakey Behavior Health Urgent Care Center
06.2024 - Current
- Handles confidential information with discretion and diplomacy
- Creates and maintains intermediate to moderately complex spreadsheets and databases and prepares reports, tables, charts
- Provides detailed information about BHUCC services and other behavioral health resources and programs
- Responsible for registering individuals into the BHUCC and ensuring intake documentation is completed
- Utilizes experience (as a Peer) to offer support and encouragement to individuals experiencing behavioral health urgent care challenges
- Provides appropriate referrals to internal BHUCC services and external community-based organizations as needed
- Maintains accurate and up-to-date records of interactions, referrals made, and support provided in the BHUCC's electronic health records system
- Cross trained with Admin Assistant to provide support during high volume times.
Medical Records Clerk
Merakey Parkside Recovery
08.2022 - 04.2024
- Collecting and filing important documents, including medical records, test results
- Processing records relating to discharges, transfers, admissions and deaths
- Maintaining confidentiality of all patients' medical records
- Ensuring that all patient documents and files comply with relevant policies and legislative requirements
- Digitizing paper records onto computer systems, recording treatments and illnesses using clinical coding
- Collecting statistics on discharges, waiting lists and admission numbers
- Protecting medical records from defacement or loss before the end of retention periods.
Hairstylist/Receptionist
Blessed Hairitage
12.2005 - 12.2022
- Completed in-home services for elderly clients unable to travel to salon
- Recorded notes for future reference about customer preferences and services delivered
- Scheduled customer appointments and rearranged individual time slots to meet demand.
File Clerk
Mercy Hospital of Philadelphia
12.2000 - 07.2005
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Responded to internal and external requests for information
- Examined, categorized and sorted incoming documents
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
Medical Assistant
Philadelphia Woman's Center
11.1996 - 04.2000
- Prepared initial patient charts for admission
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Documented vital signs and health history for patients in clinic and hospital environments
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Schedule appointments and registered patients.
Education
No Degree - Certified Peer Specialist
Mental Health Partnership
Philadelphia, PA11.2023
Skills
- Communication skills
- Customer Service
- Data collection
- Computer skills
- Microsoft office
- Organizational Skills
- Time Management
- Records Management
- Research and analysis
- Insurance Verification
- Active Listening
- Certified in CPR/AED
Timeline
Intake Specialist
Merakey Behavior Health Urgent Care Center
06.2024 - Current
Medical Records Clerk
Merakey Parkside Recovery
08.2022 - 04.2024
Hairstylist/Receptionist
Blessed Hairitage
12.2005 - 12.2022
File Clerk
Mercy Hospital of Philadelphia
12.2000 - 07.2005
Medical Assistant
Philadelphia Woman's Center
11.1996 - 04.2000
No Degree - Certified Peer Specialist
Mental Health Partnership
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